We have the key to passionate, knowledgeable, dedicated employees: decent compensation, and 40 hours of it. Kent and Dan outline…
Podcast
We’re back with Manndatory Listening Season Two, and we’re starting with a subject that’s near and dear to our hearts:…
The music retailers play sets the scene for customer’s interactions, including their purchasing decisions (did you know that 30-40% of…
Your customers are stressed, your days are long, and the Christmas music is on loop—but this can still be the…
“The building of great teams starts with the leader.” Ryan Hawk, founder and host of the Learning Leader Show, would…
We sat down with Brenda DiVincenzo to talk about the photo and printing industry, which capitalizes on modern-day nostalgia, in-store…
Managers, gather ‘round. Vice President of Strategy Leslie Cunningham riffs with regular Kent Mann on everything from intentionality to vulnerability…
Harry Paul (you might know him as Harry the Fish Guy) knows a lot about cultivating an excellent customer experience….
Corporate retailers dictate their day-to-day actions by payroll ratios and sales predictions, but it’s a strategy that’s not adaptable on…
We sat down with Dave Hanson of Jax Bicycle Centers at Interbike to talk about the Net Promoter Score methodology,…