WHO are we?
We are a passionate experienced team with big ambitions.

Specialising in customer experiences & brand development, we combine digital craftsmanship with innovative thinking to deliver disruptive digital solutions on a worldwide scale. Specialising in customer experiences & brand  development, we combine digital craftsmanship with innovative thinking to deliver disruptive digital.

Our services

Wide range options just right for your successful project. Specialising in customer experiences & brand development, we combine digital craftsmanship.

branding

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UI / UX Design

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Web development

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Photography

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Digital strategy

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mobile

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last project
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We help your business look great
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The team of winners
We work hard. We play hard. We do the results.
John Maclein

CTO / Co-Founder

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James Anderson

CTO / Co-Founder

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Ann Barton

PR Manager

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Since 2000 we came so far
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Projects done
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Awesome clients

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testimonial-team (Demo)
JACK BEAR
Marketing Manager

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testimonial-team (Demo)
MARCUS FIELDS
Marketing Manager

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Brenda Dosher, Next Adventure 152x152
Brenda Dosher
Next Adventure

“I haven’t always taken myself or our industry seriously. Working with the Mann Group really reinforces that outdoor retail is legitimate and is a career. We’re killing it!”

Chad Pickard, Spoke-N-Sport 152x152
Chad Pickard
Spoke-n-Sport

“I was fortunate to get involved with The Mann Group almost 10 years ago. We had sales training at my store for all my staff. Ever since then I’ve wanted to bring them back. I have taken every opportunity to hear Dan and Leslie speak at Interbike as well as the IBD Summit. I was even fortunate to be in an NBDA P2 group that they facilitated. What I love about Dan and Leslie is the unwavering confidence and joy they bring to the training table.”

karl salz
Karl Salz
Sun & Ski Sports

 

“We like to hire a lot of enthusiasts that are passionate about the activities that they do, but they might not be the most confident working with customers yet, and we have high expectations from a customer service standpoint. We rely on Dan to help us with our strategy. He’s more than a trainer, he’s almost like a partner or a consultant. knowing that we can rely on Dan to help bridge the gap between the decision to hire someone without experience or product knowledge, or with Dan’s help we can hire people who are passionate about their sport and have that built-in product knowledge, we can help them with their confidence, customer service. Hiring enthusiasts knowing we can get them trained and teach them how to interact with cus-tomer. He knows the industry, he’s credible, and he helps people pay attention to training.”

3 (Demo)
Steve Palladinetti
Bell’s Bike Shop

“Thanks for taking good care of Evan! He’s got nothing but praise for the entire experience down there, and I can’t wait to tap into his new superpowers over the next few weeks!”

1 (Demo)
Susan Fly
Teradata

“I was recently asked who my top three career influencers would be, and it literally took me seconds to answer that question. [Dan] was at the top of that list… I know that you have an impact on people daily and probably hear that often, but I wanted you to know.”

Adam Higinbothom, Pack Rat 152x152
Adam Higinbothom
Pack Rat

“Mann U and GEAR have done wonders for me personally, as well as our shop as a whole. As I try to explain, the training did not give us any new information. The training taught us how to better gather and use that information for a better customer experience and overall better business.”

landscape-mountains-nature-mountain (Demo)
Todd Dalhausser
Saucony

“One thing the running industry is doing is hiring runners, not salespeople. Our staff already know the technical aspects of running. The education we needed was to focus on the overall salesperson and the skills it takes to outfit the whole runner. We needed to cultivate an experi-ence… Partnering with The Mann Group was the solution to our trust issue. The Mann Group is the impartial brand that educates all things retail. If we can find this education, we see a huge value in building strong relationships with our retailers and building upon those relationships. Strong retailers and staff ultimately give back to the running communities we all want to impact.”

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Andrew Conley
Saucony

“I am talking to my retailers about how to increase average ticket, how to grow their pie and drive traffic into the store. In the past, our conversations were about ideas to sell more stuff.”

Greg F, River City Bicylcies 152x152
Greg F.
River City Bicycles

“It was easy to see that Dan and Leslie are passionate about what they do and they enjoy helping people develop and grow their business. They wanted to be there teaching, and we wanted to be there learning.”

1 (Demo)
Deek Heykamp
Next Adventure

“The Mann Group has helped to create a company ‘structure’ for our Company Culture.”

5 (Demo)
Andrew Sullivan
Next Adventure

“As we’ve grown to over 100 employees, communication has become increasingly more challenging while becoming more important than ever. The Mann Group has provided us with communication tools that match the needs of our growing company. Working with Dan and Leslie on our long term strategic planning process has not only provided these tools, but has helped us to clearly define what accountability looks like and how it functions within our company and culture.”

Chally Sims, Pack Rat152x152
Chally Sims
Pack Rat

“Mann U taught me how to approach difficult conversations with staff members and make that conversation into a positive experience. Mann U has helped our management communicate more effectively with each other and with staff.”

Kevin Fendley
Pack Rat

“The Mann Group is solid continuing education for anyone in the retail field. Mann U was a quick but effective workshop for getting more desired results from one of our most valuable assets, our human resources.”

Rick Spicer
Pack Rat

“Mann U has been valuable on many levels. At the top of that list has been allowing me to think about solving problems differently, or better yet, using more efficient training techniques to stop potential issues from starting at all. Everyone at The Mann Group has always been very professional and taken a genuine interest in helping us improve our business. We still have a lot of work to do, but they have helped make our direction more clear.”

David Keleher, Next Adventure 152x152
David Keleher
Next Adventure

“The most valuable lesson I learned at Mann U was how to have a productive conversation where both parties walk away feeling a sense of understanding and agreement. It has been extremely helpful for both work and day to day life.”

Greg F, River City Bicylcies 152x152
Greg F.
River City Bicycles

“The JWD conversations lay a phenomenal framework for interaction to develop change in your organization. Understanding this structure is a valuable tool. The hiring interview process was also valuable since it steers away from mundane interview questions and gets at the core of the question: will this candidate be a good hire?”

landscape-mountains-nature-mountain (Demo)
Deek Heykamp
Next Adventure

“In my experience, people are happiest when they feel in control of their life and work situation. By exposing them to Mann U, they have gained tools and understanding for how they can influence and control their personal success and the success of the company.”

Maile Spung, Ute Mountaineer 152x152
Maile Spung
Ute Mountaineer

“I really appreciated the concrete solutions that we left with. We have attended plenty of management seminars that work on big ideas and lack actionable solutions to take home and implement. I felt like when we came home home from Mann U, we could put what we practiced to use right away. I think our managers have done especially well with implementing the interviewing/hiring process and we have gotten a ton of compliments on our staff since we started using the Mann principles for hiring.”

Stuart Elgin, River City Bicycles 152x152
Stuart Elgin
River City Bicycles

“My favorite part of working with the Mann Group was getting outside of my comfort zone. Role playing, as silly as it seems at the time, is an invaluable tool for learning. It can open our eyes to our weaknesses as managers and gives us a safe, stable environment to make change. Just like athletics, we need to suffer a little bit to grow.”

Jason Cote, Denali 152x152
Jason Cote
Trailblazer

“When I went to Asheville for the Train the Trainer training, I was pleased that even though the material wasn’t new, it was presented at an elevated level that I found pleasantly challenging. Practicing GEAR with The Mann Group team was great since they all brought different perspectives on the material. The intensive practice sessions really drove the material home. I left excited to bring back the information home… We are seeing a greater depth of training from my managers and a higher level of accountability for the staff. The staff are feeling more invested in the company and thus striving to accomplish more engagement with their customers…I would say that the most impactful part of the course is the focus on how to present yourself to those you are training. I thought I was comfortable speaking in front of a group and what I found out was I needed some work. It was great to have a group of people just give straightforward feedback with the intent on making me better.”

Kevin Howell, Davidson Fly Fishing 152x152
Kevin Howell
Davidson Fly Fishing

“In just a few short weeks, Mann U has enabled me to communicate better and more effectively with my employees. It has also given me the ability to better train and instruct my staff in a positive and non–threatening environment, which has lead to overall increased sales and better experience for the staff…. As the owner of a small fly fishing outfitter, I have to train people in multiple roles in my business, from office manager to sales associate. I found that all of the information I gained from Mann U could be applied across the board to all of the different training scenarios that I encounter all too frequently… It has allowed me to search out and hire new employees knowing that I have dramatically reduced my risk of having to let them go. It also taught me to always be on the lookout for new employees and to be looking in places outside of the fishing industry. It is so wonderful to be able to hire the correct employee… Mann U has a great way of sharing new information or presenting information in a different manner, then reinforcing the new ideas through workshops and in–class exercises. These allowed me to see the process applied to a real world situation and figure out how to adapt it to my business.”

Ard Kessels, Kogel Bearings 2 152x152
Ard Kessels
Kogel Bearings

“I was first introduced to the training of the Mann Group through a free seminar at Interbike. Dan is a charismatic presenter with great interaction skills. I loved every minute of it, but constantly had to make a translation in my head to see how techniques and examples would work for my business. After all, the training was aimed at retailers and I just sat down as the owner of a component brand. As soon as the sales rep training became available to the public a year later, I jumped on it and booked it on the spot. I always jokingly say that at Kogel we are a bunch of bike mechanics, trying to be sales guys.

 My typical sales pitch used to be: walk into the bike shop, dump a load of product on the counter and kill people with kindness and tech talk. After two days spent with Dan and Leslie, we worked on a new pitch where the product only comes out in the last quarter of the meeting and we only show a few key products out of our collection of a hundred or so. It was an eye opener to me.”

Chally Sims, Pack Rat152x152
Chally Sims
Pack Rat

“GEAR has given us a tool to use as training for our staff. Our staff feels more confident helping customers when they use the tools GEAR has to offer.”

landscape-mountains-nature-mountain (Demo)
Kevin Fendley
Pack Rat

“The GEAR training was an intense but effective approach to understanding how to interact with customers, in summary, that are coming in door, shopping in store and checking out at register. These workshops are investments in staff and management to hopefully increase productivity and gain desired results in a highly competitive market in Northwest Arkansas.”

Adam Higinbothom, Pack Rat 152x152
Adam Higinbothom
Pack Rat

“I used to bounce all over the place during training of new and existing staff members; I am not a fan of public speaking so I tend to go fast and scattered. GEAR is a clearly stated outline to follow and has added structure and order to my otherwise ‘organized chaos training.’”

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