When did you first know you were on the right path in your industry?
I first knew I was on the right path in this industry the fist time I sold someone their first snowboard set-up, then they came back in to tell me how much fun they had. It is an incredibly fulfilling feeling.
What’s your favorite part of your job?
My favorite part of my job is sharing my knowledge of the things I love doing with other people.
What’s the most valuable lesson you learned through Mann U?
The most valuable lesson I learned at Mann U was how to have a productive conversation where both parties walk away feeling a sense of understanding and agreement. It has been extremely helpful for both work and day-to-day life.
Give us one pointer for developing a genuine relationship with your customers.
When it comes to developing a genuine relationship with a customer, the best piece of advice I can give is to ask plenty of questions! The more you know about what a customer is looking for, the easier it will be to know you are getting them the right gear. When they have the right gear, they will be stoked and keep coming back for that same experience.
Your bumper sticker would read, “I’d rather be… ___.”
My bumper sticker would read “I’d rather be snowboarding.”
What was your favorite part of working with the Mann Group?
My favorite part of working with the Mann Group was both the role play demonstrations and doing the actual role play training myself. I’m a hands-on learner, so this was incredibly useful.