Student of the Week: Joel Nunez-Smith of Ute Mountaineer

 


When did you first know you were on the right path in the specialty retail industry?

When my opinion was welcomed and valued.

What’s your favorite part of your job?
Being surrounded by and meeting individuals who motivate me to improve myself.

What’s the most valuable lesson you learned through Mann U?
The concept of Gentle Pressure, Relentlessly Applied and the phrase “I have a concern…”

Give us one pointer for developing a genuine relationship with your customers. 
Actively listen to your customers, regardless of if they are happy, angry, right, wrong, etc.
Showing acknowledgment and appreciation of their situation will go a long ways.

Your bumper sticker would read, “I’d rather be… ___.”
Riding bikes with friends.

What was your favorite part of working with the Mann Group?
Being given specific actionable steps. Learning an insightful theory or concept is a great start. Having steps 1-10 to accompany a theory is what creates results.

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