Running Event - Store Manager As LeaderRunning Event - Sales Floor StrategiesRetail Store Manager as Leader This first generation soccer-fashion-loving Italian has been involved in Retail Sales since 1984. He considered going pro after his soccer scholarship to Wisconsin, but decided to go into the game of business instead. Lucky us. Retail is a game he savors the win. He sees the store as a field and the sell, the ultimate goal. After only a few short years as a Sales Associate, he was moved up into management and leadership development roles, where his showmanship could be put to good use.Franco’s strength is training. He’s developed a reputation in retail as a dynamic teacher and trainer, inspiring sales teams to perform at levels far beyond their norm. He’s been invited to speak and present at seminars across the country involving sales training and performance. His passion for retail is contagious and his enthusiasm for the game of selling is results oriented. Su tutte le sue prestazioni. Franco Zizzo Kristin comes to TMG with over 20-years of retail experience. What began as a great way to expand her wardrobe, while still in school, turned into a 20-year career with GapKids. Eddie Bauer and other like retailers. While managing her career, and a household with four kids, Kristin has learned the ins and outs of selling, merchandising, and managing a successful business. Her intuitive sense of style has opened doors in the fashion industry— as a model, a manager of a high-end jewelry line out of Albequerque, and as a Sales Representative at the Atlanta Clothing Mart. Once in Asheville, Kristin managed J. Kimmel Jewelry. a high-end jewelry store specializing in gold and enamel enlay. In between managing J Kimmel, and running the kids to their sporting events, Kristin competes in every 5K she can get her sneaks into. A competitor to the core, Kristin brings an inner strength to the team, helping companies achieve their goals. Kristin Manning, Business Development Manager What impression does your store make on customers walking past? Do your displays grab their attention, and invite them to enter? Does your store stir emotions and make those that enter want to buy? Is it memorable? If you answered “no” to any of these questions, we can help. At TMG, we deliver a visual merchandising program that creates impact on your customers and ultimately your bottom line. Our program includes a complete visual evaluation of your store, a new floor-set to maximize every square foot of selling space, intense interactive training of your staff, and a manual that can be customized for your specific industry. Our visual merchandising program creates a store that produces results. Visual Merchandising Randy is the founder and president of Human Nature, a national organizational behavior and development company with emphasis on all things having to do with a companies most important product — its’ people. With a passion for helping companies with personnel, he helps TMG round out a complete consulting package.With over 25-years experience in executive human resources, retail operations, asset protection, Randy is certified in HR management and as a Forensic Interviewer. He’s a trainer and speaker with Wicklander-Zulawski and Associates, a full-service investigative and consulting organization and has served as the Director of HR and Loss Prevention for more than 15-years with Bachrach Clothing. A sought after guest speaker at universities as well as national business associations, he has assisted numerous business leaders in a variety of different industries ranging from large chain retail to mid-sized and family owned companies. His passion for people is only complimented by his love for music, an audio-file at heart. He can’t read a note but just ask him to sing. Randy Council, Division Director HRSolutions Thank you for your interest in TMG’s buzz. Thank you for your interest in TMG's buzz. Thank you for your interest in TMG's buzz. Age Diversity in the WorkplaceBuild For Success_Hire To Your WeaknessChampions Teach Us About Enthusiasm, DeterminationDo Have Strategy Leads to ProblemsDo Not Let Your Customers Fire YouEveryone Wins By Developing LeadersFamous ChokesGoals And GuitarsGood Things Happen for Those Who Effect ChangePeople and ProcessesPlayer-Coach In Your OrganizationStrategic Planning Is Critical • Retail Sales Mgmnt Training For Outdoor Industry• Sky High Growth Award• TMG Membership in OIA• Retail Stimulus Package Outdoor Industry• Retail Stimulus Package Thank you for your interest in TMG's buzz. SITUATION: Thriving bike shop that is generating profit but always “cash poor.” Owners want to progress to the next level and get finances under control for continued growth. The challenge was in finding management time to implement new systems for budgeting, open-to-buy, and other financial controls.WHY TMG: TMG had the practical finance expertise at the retail level.SOLUTION: TMG started by working closely to determine what BikeSport was currently doing on a daily/weekly/monthly basis as it related to financial and inventory planning. Mostly via phone and email TMG set up a budget, then a basic open-to-buy system, then a labor scheduling system (each time having BikeSport do some of the work so it could be transitioned). RESULTS:BikeSport no longer plans inventory by “walking the aisles” and is currently using historical, as well as, current information to more accurately plan for the future. Inventory handling is tighter, freeing up cash, allowing for much improved cash flow. CASE STUDY 07- Profitability ExpertiseBikeSport, Seattle WA SITUATION: Highly successful 9-store retail chain transitioning to the next generation of management. Seeking internal staff development and a more formal training program. WHY TMG: Expertise in retail management development.SOLUTION: 10-week training and manager development course (2 hours each week) with homework that would create a highly energized and skilled management team.RESULTS:Mast General has been through a highly successful transition of management, opened more store locations, and is thriving with their current management team. Additionally, communication is stronger and retention has improved through improved leadership at the Store Manager level.NOTE: "Long-term positive change within our company is one of many benefits we have realized from our engagement with TMG. TMG was able to help us achieve great strides in communications and performance immediately. They gave us the tools to ensure continued improvement in the future.”- John Cooper, CEO, Mast General Store CASE STUDY 10- Staff Selection, Retention,and DevelopmentMast General Store, Boone NC SITUATION: Nationwide furniture, appliance, electronics, and lawn and garden buying cooperative with 1300 members wanted a progressive firm to help its membership base (dealers/retailers) grow and thrive in a difficult economy. The upcoming convention was the perfect opportunity to introduce principles that will assist the retailers to increase profitability. The challenge was to present new opportunities in an economy where many members were currently struggling.WHY TMG: Expertise in specialty retail as it pertained to growing and maximizing retail revenue and profit.SOLUTION: As an introduction to the offerings,TMG conducted an upbeat keynote and 3 break-out sessions focusing the opportunity (and strategies) that exist to grow revenue and profit, even in a tough economy.TMG developed a custom sales training program — the first of its kind in this industry — that was the first of several programs that drive retailer profit.RESULTS:Unparallel support, attendance, and interest in the strategies TMG/MegaGroup rolled out through their Mega U. program. CASE STUDY 09- Speaking / SeminarsMegaGroup USA, Memphis TN SITUATION: The Outdoor Industry Association needs progressive speakers that understand the industry and can provide insightful, engaging and lively presentations/seminars.WHY TMG: TMG has done work with many of the outdoor retailers and knows the industry well, in addition to nationally recognized, long-standing work across a wide variety of retailers.SOLUTION: TMG presented two seminars on consecutive days: “Replace ‘Training’ with “Development’”–101 and How ‘Development’ Works”-201. RESULTS:Two well-attended, enjoyable seminars that fit the association’s needs. TMG has been added as part of the “Outdoor University” ongoing training offered in 4 cities nationwide to all Outdoor Industry members. NOTE: "Feedback from retailers who attended the OIA January OR seminars featuring The Mann Group has been overwhelmingly positive,so much so, that OIA is bringing them to more retailers around the country this summer through the Outdoor University workshop series." — - Ann Obenchain, V.P. of Member Services and Marketing for Outdoor Foundation (Outdoor Industry Association) CASE STUDY 08- Speaking / SeminarsOutdoor Industry Association SITUATION: National association with a large board of directors in need of progressive strategic direction and agreement (alignment) from board members on association goals and initiatives for the next 12 months. The challenge was to gain agreement, support and buy-in from all board members.WHY TMG: One of TMG’s core strengths is strategic planning and gaining alignment from all members.SOLUTION: A 2-day off site with the association’s executive director and the board to create a strategic plan for the following year. One follow-up conference call to reaffirm the goals that were set at the offsite. RESULTS:Upon completion of the 2-day offsite, the association’s goals narrowed to manageable initiatives for the next 12 months – which were completed due to the clarity and support of the plan. NOTE: the process was so strong that the association hired TMG to continue to facilitate the yearly strategic planning for the association for the following 3 years and continues presently. CASE STUDY 06- Strategic PlanningThe National Bicycle Dealers Association SITUATION: A larger special outdoor retailer in need of sales training that is custom for the outdoor industry. The challenge was that seasoned managers may be skeptical about a “new” training program due to the high quality of their existing customer experience. WHY TMG: Known to provide quality sales management training.SOLUTION: One evening training all staff (40+ employees) and the following day with just the managers. RESULTS:Training that was well received, effective and will be long term due to the skill practice that occurred during training. Additionally, the managers were taught how to coach new employees, as well as more seasoned staff, creating long-lasting and ongoing skill development. CASE STUDY 05- Sales Management Develop/TrainingMidwest Mountaineering, Minneapolis, MN SITUATION: A relatively new furniture retailer that was growing and needed a consistent method to train new employees WHY TMG: Local connection to a nationally-known retail firmSOLUTION: Several half days of training to access all employees and not close the store RESULTS:Gross revenue doubled the month following training.NOTE: “TRAINING IS WORKING!!!!!!!!!!!!!!!!!!!!!!!!!” – Steve Parker, Store Manager, Mobilia CASE STUDY 04- Sales Management Develop/TrainingMobilia (Contemporary Home Furnishings),Asheville, NC SITUATION: Fast growing cycling shop in a highly seasonal climate had no formal sales training program. The challenge was to schedule training when the store could be closed (open 7 days a week) and prior to busy season, which started in March. WHY TMG: TMG was well known in the United States cycling industry with a proven track record.SOLUTION: 2 full days of training. The first day included all staff and was scheduled after the store closed one day. The bulk of the second day of training was before store hours and included only managers and lead sales staff. RESULTS WITHIN 8 WEEKS:Average Dollars per Sale amount up 45%. Return on investment of training within one week. Note: the sales associate responsible for most of the sales more than doubled their Average Dollars per Sale.Average Units per Transaction up 52%. Transactions on financing up 129% since training compared to same period last year (increases Average Dollars per Sale). CASE STUDY 03- Sales Management Develop/TrainingMike’s Bike Shop, Dieppe NB, Canada SITUATION: 75+-year-old company lacked a formal sales training program for its large chain of retail stores. The challenge was to promote continual growth and training evolution in a challenging retail environment. WHY TMG: TMG’s reputation in the general retail industry as a resource for growth and management expertise.SOLUTION: Kicked off pilot of sales training in one location that can be eventually scaled to all locations. 2 days of training with 2 half-days of store manager follow up. RESULTS WITHIN 6 WEEKS:Average Dollars per Sale amount up 31%.Average Daily Gross Sales up 33%.Average Units per Transaction up 33%.Multiple pairs of shoes in one transaction up 73%. CASE STUDY 02- Sales Management Develop/TrainingLeading retailer/manufacturer luxury men’s shoes SITUATION: Soccer Post is the largest chain of franchised soccer specialty retail stores in the United States and wants to continue on a fast growth cycle. The challenge was that the staff is young and needed more confidence in the art of selling and customer service. The staff’s commitment level was inconsistent as shown by high turnover. WHY TMG: The return on investment and the desire for top line revenue growthSOLUTION: Training was delivered in two 3-hour morning programs delivered at each store location for the managers and the sales force. One follow-up 4-hour meeting with both managers. RESULTS:Retail sales in both stores show increases of monthly gross sales over 20% higher than the same month last year (note: one location showed gross sales 30% over same month last year). CASE STUDY 01- Sales Management Develop/TrainingSoccer Post, Naperville and Glen Ellyn IL TMG’s sales management training consistently produces double-digit revenue increases in businesses without employing any additional marketing or advertising strategies to increase customer traffic. Here are just a few of our successful client stories: Our home office is located in Asheville, NC surrounded by the beautiful Blue Ridge Mountains. However, with offices in two major cities — Chicago and Houston, we are able to serve all our clients needs. It is the best of both worlds.Our experience and knowledge is gained from our work in the cities. Our inspiration, innovation, and creativity are balanced in these mountains. Call us today. tel 828.645.0974 • fax 828.658.9030TMG, Inc. • 157 Green Ridge Rd • Weaverville, NC 28787If you have questions, comments or would like more information about the services we offer, please email info@manngroup.net or fill out our online contact form. Thank you for your interest in The Mann Group's publications. Please complete the registration form below and press the submit button to access our articles. This is the only time you will be asked to provide this information. TMG’s sales management training consistently produces double-digit revenue increases in businesses without employing any additional marketing or advertising strategies to increase customer traffic. Please take a look at our passionate partnership in action. Here are just a few of our successful clients: Online Assessment Tools Successfully interacting with people is a key characteristic of a great leader. Effective interaction begins with a true assessment of ones own strengths and weaknesses. TMG offers a series of assessment tools to help you recognize and harness natural abilities, talents and skills in yourself and those on your team.Managing for Success Reports - The "Managing for Success" reports are generated from individuals' responses to various on-line instruments from TTI Performance Systems, Ltd. These reports will quantify information on how we perceive ourselves and others. Through personalized information, respondents have the opportunity to immediately increase their knowledge of themselves and others resulting in increased effectiveness and productivity.Leadership Assessment - Leaders who influence others seek to be aware of the effect their style has on those they lead. Managers who commit to modify their communication style can enhance productivity and increase tenure intheir staff.Sales people who learn about their selling style improve their closing percentage because customers prefer to do business with those they like. These reports identify the value you bring to the organization. It will identify how others see you when you are behaving naturally and when you are under extreme pressure-which is your non-verbal communication. You will receive tips for more effective communication and much more in your report.Team Building Assessments - Building effective teams is made easier when you know the skills, attitudes and attributes of each member. We begin with proven assessment tools that produce usable profiles of your team. We then help you develop the specific solutions for moving your team (and yourself!) to the next level. These assessments support our efforts to obtain tangible, measurable results within a short time. Give TMG a call. Without an investment on your part, TMG will be happy to assess your needs and suggest an approach for hiring staff and building an effective team. To participate in the online Assessment surveys, contact TMG for instructions and login information. If you already have an account, log in here. As retailers look for improvement in efficiencies, implementation and profitability, store management becomes increasingly important. Let’s face it, management has more impact on revenue growth, company culture, store environment and customer satisfaction than any other role in the business. They influence, teach, solve problems, coach, build teams and represent the brand to the public. So hiring the right person becomes directly tied to a companies’ profitability. Having hired a few thousand managers throughout our careers, TMG understands what it takes to hire, develop and retain an award-winning team. TMG can help yououtline the:Ideal role for Store ManagementCharacteristics of this Manager/LeaderLeadership Strategies for the sales floorMaximize your influence for the Company’s benefitDevelop Leadership Skills for this roleOnce you have your “dream team” in place TMG can help assure you keep them. Retail is an industry filled with job-jumpers. And training takes time away from selling. So once you’ve found that perfect person, assembled that team, TMG can help you keep them. We can:Identify the target candidate for your staffShow you where to find themDefine a process that helps you identify these people during the interviewAdvise on common errors made during the selection processDescribe a specific recruitment process that works and TMG can even implementWe’ve been there. Contact us today. TMG is an authority on all things retail, if we do say so ourselves. Every year we’re invited to conduct keynote presentations, seminars, training sessions and course work – both in person and online. Lucky for us, we love what we do, and we’re all hams.Our presentations and seminars are lively and interactive, as we insist on audience participation, which guarantees a fun-filled but memorable learning environment. From a keynote, to an off-site sales meeting, or an online webinar format, let us know your needs and we can develop an engaging presentation or seminar within your budget. For a non-eye glazing, memorable engagement Contact us. At TMG we think you should learn from non-competing retailers — not your mistakes. So we’ve created a program that allows up to 20 non-competing retailers to meet several times per year, and do just that. These retailers track their key financial indicators against each other’s and the learnings are immense. From this data, we are able to create strategies to improve overall profitability for all participants.From P&L to ROI, nothings taboo. Discussions are facilitated by experienced staff that knows retail. This offering is packed with best practices to make each member’s business more profitable. Where else can you get 19 other savvy business owners that are in your industry, to help you solve your issues?To connect and conquer, contact us today. Give TMG 90 days – and we’ll give you the tools, and the skills, to increase your company’s profitability. Because all businesses would like extra cash, more profit, a better way to know what inventory they need, and a way to forecast their staffing needs.With help from a seasoned retailer, TMG has a simple approach we'll help you receive stronger, more focused communication within your organization on what really matters. In less than 13 weeks, TMG can show you howto create a financial roadmap for the next 12 monthsincluding a budget, a way to accurately manage your inventory, a staffing model, monthly reporting and overall business management tools. All of which increase yourbusinesses profitability. So, whether you’re a retailer looking for accountable results, or an association/co-operative looking for value-added programs on profitability for your retail members, TMG delivers powerful, profitable results. Contact us. The best way to predict the future is to create it! Strategic Planning is a process that determines the future of your organization and what resources will be needed to ensure success. It involves not only determining where a company is going, but also how it is going to get there, an essential, but often over-looked key to growing business.It starts with a 2-day strategic planning session, facilitated by us, and includes your key decision makers. Each person completes a Strategic Planning Workbook, which helps to organize your companies’ goals and initiatives, but also helps to create a bought-in and energized team. Within two weeks from this session, we create a proxy document, with goals and a specific 12-month plan for implementation. Once experienced, our client’s pencil us in for the following year…it’s that effective. Let’s get started. Contact us. Experience has taught us that the best way to increase sales is to increase your store’s ability to connect with the customer! At TMG, we deliver a high-impact retail sales training program that’s been proven to increase gross revenue by 17-24% within just 4 weeks. Best known in the industry as Retail ImprovTM — it’s a 4-step, easy to follow, repeatable process that delivers measurable results.Our program includes intense interactive training, complete with a manual that can be customized and branded for your specific industry, because we know all goods are not the same. From selling furniture to carabineers, this must-have management tool has been successfully used across many industries. Those that have effectively implemented the Retail ImprovTM model have experienced double-digit sales growth almost overnight! Checkout our Case Studies for the results you could be experiencing. As retailers look for improvement in efficiencies, implementation and profitability, store management becomes increasingly important. Let’s face it, management has more impact on revenue growth, company culture, store environment and customer satisfaction than any other role in the business. They influence, teach, solve problems, coach, build teams and represent the brand to the public. So hiring the right person becomes directly tied to a companies’ profitability. Having hired a few thousand managers throughout our careers, TMG understands what it takes to hire, develop and retain an award-wining team. TMG can help you outline the:-Ideal role for Store Management-Characteristics of this Manager/Leader-Leadership Strategies for the sales floor-Maximize your influence for the Company’s benefit-Develop Leadership Skills for this role Human Resources Successfully interacting with people is a key characteristic of a great leader. Effective interaction begins with a true assessment of ones own strengths and weaknesses. TMG offers a series of assessment tools to help you recognize and harness natural abilities, talents and skills in yourself and those on your team.Managing for Success Reports - The "Managing for Success" reports are generated from individuals' responses to various on-line instruments from TTI Performance Systems, Ltd. These reports will quantify information on how we perceive ourselves and others. Through personalized information, respondents have the opportunity to immediately increase their knowledge of themselves and others resulting in increased effectiveness and productivity. Online Assessment Tools TMG is an authority on all things retail, if we do say so ourselves. Every year we’re invited to conduct keynote presentations, seminars, training sessions and course work – both in person and online. Lucky for us, we love what we do, and we’re all hams.Our presentations and seminars are lively and interactive, as we insist on audience participation, which guarantees a fun-filled but memorable learning environment. From a keynote, to an off-site sales meeting, or an online webinar format, let us know your needs and we can develop an engaging presentation or seminar within your budget. For a non-eye glazing, memorable engagement Contact us. Speaking / Seminars At TMG we think you should learn from non-competing retailers not your mistakes. So weve created a program that allows up to 20 non-competing retailers to meet several times per year, and do just that. These retailers track their key financial indicators against each others and the learnings are immense. From this data, we are able to create strategies to improve overall profitability for all participants.From PNL to ROI, nothings taboo. Discussions are facilitated by experienced staff that knows retail. This offering is packed with best practices to make each members business more profitable. Where else can you get 19 other savvy business owners that are in your industry, to help you solve your issues?To connect and conquer, contact us today. Round Tables Groups Give TMG 90 days and well give you the tools, and the skills, to increase your companys profitability. Because all businesses would like extra cash, more profit, a better way to know what inventory they need, and a way to forecast their staffing needs.With help from a seasoned retailer, TMG has a simple approach will help you receive stronger, more focused communication within your organization on what really matters. In less than 13 weeks, TMG can show you how to create a financial roadmap for the next 12 months including a budget, a way to accurately manage your inventory, a staffing model, monthly reporting and overall business management tools. All of which increase your businesses profitability. So, whether youre a retailer looking for accountable results, or an association/co-operative looking for value-added programs on profitability for your retail members, TMG delivers powerful, profitable results. Contact us. Profitability Expertise The best way to predict the future is to create it! Strategic Planning is a process that determines the future of your organization and what resources will be needed to ensure success. It involves not only determining where a company is going, but also how it is going to get there, an essential, but often over-looked key to growing business.It starts with a 2-day strategic planning session, facilitated by us, and includes your key decision makers. Each person completes a Strategic Planning Workbook, which helps to organize your companies goals and initiatives, but also helps to create a bought-inand energized team. Within two weeks from this session, we create a proxy document, with goals and a specific 12-month plan for implementation. Once experienced, our clients pencil us in for the following yearits that effective. Lets get started. Contact us. Strategic Planning This first generation soccer-fashion-loving Italian has been involved in Retail Sales since 1984. He considered going pro after his soccer scholarship to Wisconsin, but decided to go into the game of business instead. Lucky us. Retail is a game he loves to play and savors the win. He sees the store as a field and the sell, the ultimate goal. After only a few short years as a Sales Associate coming out of school, he was moved up into management and leadership development roles, where his showmanship could be put to good use.Franco’s strength is training. He’s developed a reputation in retail as a dynamic teacher and trainer, inspiring sales teams to perform at levels far beyond their norm. Franco’s been invited to speak and present at seminars across the country involving sales training and performance. His passion for retail is contagious and his enthusiasm for the game of selling is results oriented. Su tutte le sue prestazioni! Franco Zizzo, SR Vice-President Mark Charpentier, Business Development Manager From bikes to beanies, Mark enjoys anything outdoors. His career began at the Cannondale Corp., where answering phones progressed to Sales Assistant, Regional Sales Manager, Director of US Sales, and finally to a Vice President’s role that focused on integrating the communication and cooperation between sales, credit, product management, customer service, R&D, and advertising. Nothing like cycling to the top. Since 2003, he has been Director of Member Development for The Biking Solution providing training, marketing, operations and consulting support to several hundred inspired bicycle dealers across the country. He is also Director of Sales and part owner of TrailHeads, an outdoor and running accessory company. Mark embodies the saying, “Live to work. Work to play.” He plays shortstop for a couple of summer teams, bikes the trails near hishome, and loves the Boston Red Sox. He shares all his outdoor enthusiasm with his two greatest loves, his daughters. Together,they make going to Fenway, a family must. Go SOX! Known in retail circles as a man that dots the Is and crosses the Ts, Tony’s 15 years of hands-on experience is in specialty, large-chain and fashion retail such as Cole Haan. He brings an unmatched level of style and attention to detail to TMG’s team. His eye for detail is impeccable and his photographic memory really comes in handy to our clients when he walks through their stores. With a penchant for really great coffee, he seems to never sleep. Whether it is creating a visual merchandising program, presenting a seminar, or running multiple stores, Tony brings an intense level of energy and preparedness that nearly guarantees success. His ability to understand, implement, and train others in the nuances of sales and leadership has made him extremely effective to our clients. Tony Tanner, Vice-President of Business Development Dan began as a teacher. His goal? To create leaders. That same goal followed him to his next job at Bachrach, where he led the largest privately owned men’s clothing chain, to great success. Based on his 20+ years of business experience — rising within the ranks from Sales Associate to Vice President of Retail, Dan developed “Customer Communication” strategies, that enabled Bachrach to compete at a whole new level.With a sense of accomplishment, he chose to leave his 7-to-10 job and spend more time with his two great loves, his kids and the outdoors. From hiking into the Grand Canyon and out the same day, to cycling the Olympic Mountain Bike Course, Dan’s his toughest competitor. After his third bicycle purchase (where he helped the kid in the shop sell him his bike), he realized that “Customer Communication” wasn’t just a clothing strategy. So in 2003, TMG was assembled, along with his brand-new Gary Fisher 29er. His vision for TMG was still the same — create a company that inspires leaders. With a series of products like “Retail Improv”, the only results-based retail sales management program in the market today. TMG is a nationally known leader in helping retailers get results. Dan Mann, Founding Partner Management is nothing more than motivating other people. - Lee Iacocca, US automobile businessman (1924 - ) Founded in 2003 and growing rapidly, TMG is often thought of as a firm that “gets” retail. Being retailers at heart, we see the huge challenges that face retailers today — especially in today’s shifting consumer landscape. Due to that perspective, we passionately focus on opportunities for retailers to survive… and thrive… using proven business methods with a fast return on investment. We have industry-leading, sought-after expertise in sales management training, strategic planning, profitability programs, and human resource management. These business methods have been used across many industries and have withstood years of refinement, yielding remarkable results.Lead by a group of seasoned retailers, with complementary MBA experience, TMG knows the art of selling, and selling well. Retail — it’s what we do. We speak retail TMG is a progressive firm specializing in retail growth strategies. We are accountable partners to retailers, large and small, and across many industries. Experience has taught us that the best way to increase sales is to increase your store’s ability to connect with the customer! At TMG, we deliver a high-impact retail sales training program that’s been proven to increase gross revenue by 17-24% within just 4 weeks. Best known in the industry as Retail Improv™ — it’s a 4-step, easy to follow, repeatable process that delivers measurable results.Our program includes intense interactive training, complete with a manual that can be customized and branded for your specific industry, because we know all goods are not the same. From selling furniture to carabineers, this must-have management tool has been successfully used across many industries. Those that have effectively implemented the Retail Improv™ model have experienced double-digit sales growth almost overnight! Checkout our Case Studies for the results you couldbe experiencing. Sales Management Development / Training Through years of seasoned experience we have strategically narrowed our offering to the core solutions that grow retail companies rapidly and effectively with the fastest return on investment: revolutionary sales management training, strategic planning, profitability programs, and human resource management.
Running Event - Store Manager As LeaderRunning Event - Sales Floor StrategiesRetail Store Manager as Leader
This first generation soccer-fashion-loving Italian has been involved in Retail Sales since 1984. He considered going pro after his soccer scholarship to Wisconsin, but decided to go into the game of business instead. Lucky us. Retail is a game he savors the win. He sees the store as a field and the sell, the ultimate goal. After only a few short years as a Sales Associate, he was moved up into management and leadership development roles, where his showmanship could be put to good use.Franco’s strength is training. He’s developed a reputation in retail as a dynamic teacher and trainer, inspiring sales teams to perform at levels far beyond their norm. He’s been invited to speak and present at seminars across the country involving sales training and performance. His passion for retail is contagious and his enthusiasm for the game of selling is results oriented. Su tutte le sue prestazioni.
This first generation soccer-fashion-loving Italian has been involved in Retail Sales since 1984. He considered going pro after his soccer scholarship to Wisconsin, but decided to go into the game of business instead. Lucky us.
Retail is a game he savors the win. He sees the store as a field and the sell, the ultimate goal. After only a few short years as a Sales Associate, he was moved up into management and leadership development roles, where his showmanship could be put to good use.
Franco’s strength is training. He’s developed a reputation in retail as a dynamic teacher and trainer, inspiring sales teams to perform at levels far beyond their norm. He’s been invited to speak and present at seminars across the country involving sales training and performance. His passion for retail is contagious and his enthusiasm for the game of selling is results oriented. Su tutte le sue prestazioni.
Franco Zizzo
Kristin comes to TMG with over 20-years of retail experience. What began as a great way to expand her wardrobe, while still in school, turned into a 20-year career with GapKids. Eddie Bauer and other like retailers. While managing her career, and a household with four kids, Kristin has learned the ins and outs of selling, merchandising, and managing a successful business. Her intuitive sense of style has opened doors in the fashion industry— as a model, a manager of a high-end jewelry line out of Albequerque, and as a Sales Representative at the Atlanta Clothing Mart. Once in Asheville, Kristin managed J. Kimmel Jewelry. a high-end jewelry store specializing in gold and enamel enlay. In between managing J Kimmel, and running the kids to their sporting events, Kristin competes in every 5K she can get her sneaks into. A competitor to the core, Kristin brings an inner strength to the team, helping companies achieve their goals.
Kristin comes to TMG with over 20-years of retail experience. What began as a great way to expand her wardrobe, while still in school, turned into a 20-year career with GapKids. Eddie Bauer and other like retailers. While managing her career, and a household with four kids, Kristin has learned the ins and outs of selling, merchandising, and managing a successful business.
Her intuitive sense of style has opened doors in the fashion industry— as a model, a manager of a high-end jewelry line out of Albequerque, and as a Sales Representative at the Atlanta Clothing Mart. Once in Asheville, Kristin managed J. Kimmel Jewelry. a high-end jewelry store specializing in gold and enamel enlay.
In between managing J Kimmel, and running the kids to their sporting events, Kristin competes in every 5K she can get her sneaks into. A competitor to the core, Kristin brings an inner strength to the team, helping companies achieve their goals.
Kristin Manning, Business Development Manager
What impression does your store make on customers walking past? Do your displays grab their attention, and invite them to enter? Does your store stir emotions and make those that enter want to buy? Is it memorable? If you answered “no” to any of these questions, we can help. At TMG, we deliver a visual merchandising program that creates impact on your customers and ultimately your bottom line. Our program includes a complete visual evaluation of your store, a new floor-set to maximize every square foot of selling space, intense interactive training of your staff, and a manual that can be customized for your specific industry. Our visual merchandising program creates a store that produces results.
What impression does your store make on customers walking past? Do your displays grab their attention, and invite them to enter? Does your store stir emotions and make those that enter want to buy? Is it memorable? If you answered “no” to any of these questions, we can help.
At TMG, we deliver a visual merchandising program that creates impact on your customers and ultimately your bottom line. Our program includes a complete visual evaluation of your store, a new floor-set to maximize every square foot of selling space, intense interactive training of your staff, and a manual that can be customized for your specific industry. Our visual merchandising program creates a store that produces results.
Visual Merchandising
Randy is the founder and president of Human Nature, a national organizational behavior and development company with emphasis on all things having to do with a companies most important product — its’ people. With a passion for helping companies with personnel, he helps TMG round out a complete consulting package.With over 25-years experience in executive human resources, retail operations, asset protection, Randy is certified in HR management and as a Forensic Interviewer. He’s a trainer and speaker with Wicklander-Zulawski and Associates, a full-service investigative and consulting organization and has served as the Director of HR and Loss Prevention for more than 15-years with Bachrach Clothing. A sought after guest speaker at universities as well as national business associations, he has assisted numerous business leaders in a variety of different industries ranging from large chain retail to mid-sized and family owned companies. His passion for people is only complimented by his love for music, an audio-file at heart. He can’t read a note but just ask him to sing.
Randy is the founder and president of Human Nature, a national organizational behavior and development company with emphasis on all things having to do with a companies most important product — its’ people. With a passion for helping companies with personnel, he helps TMG round out a complete consulting package.
With over 25-years experience in executive human resources, retail operations, asset protection, Randy is certified in HR management and as a Forensic Interviewer. He’s a trainer and speaker with Wicklander-Zulawski and Associates, a full-service investigative and consulting organization and has served as the Director
of HR and Loss Prevention for more than 15-years with
Bachrach Clothing.
A sought after guest speaker at universities as well as national business associations, he has assisted numerous business leaders in a variety of different industries ranging from large chain retail to mid-sized and family owned companies. His passion for people is only complimented by his love for music, an audio-file at heart. He can’t read a note but just ask him to sing.
Randy Council, Division Director HRSolutions
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Thank you for your interest in TMG's buzz.
Age Diversity in the WorkplaceBuild For Success_Hire To Your WeaknessChampions Teach Us About Enthusiasm, DeterminationDo Have Strategy Leads to ProblemsDo Not Let Your Customers Fire YouEveryone Wins By Developing LeadersFamous ChokesGoals And GuitarsGood Things Happen for Those Who Effect ChangePeople and ProcessesPlayer-Coach In Your OrganizationStrategic Planning Is Critical
• Retail Sales Mgmnt Training For Outdoor Industry• Sky High Growth Award• TMG Membership in OIA• Retail Stimulus Package Outdoor Industry• Retail Stimulus Package
• Retail Sales Mgmnt Training For Outdoor Industry
• Sky High Growth Award
• TMG Membership in OIA
• Retail Stimulus Package Outdoor Industry
• Retail Stimulus Package
SITUATION: Thriving bike shop that is generating profit but always “cash poor.” Owners want to progress to the next level and get finances under control for continued growth. The challenge was in finding management time to implement new systems for budgeting, open-to-buy, and other financial controls.WHY TMG: TMG had the practical finance expertise at the retail level.SOLUTION: TMG started by working closely to determine what BikeSport was currently doing on a daily/weekly/monthly basis as it related to financial and inventory planning. Mostly via phone and email TMG set up a budget, then a basic open-to-buy system, then a labor scheduling system (each time having BikeSport do some of the work so it could be transitioned). RESULTS:BikeSport no longer plans inventory by “walking the aisles” and is currently using historical, as well as, current information to more accurately plan for the future. Inventory handling is tighter, freeing up cash, allowing for much improved cash flow.
SITUATION: Thriving bike shop that is generating profit but always “cash poor.” Owners want to progress to the next level and get finances under control for continued growth. The challenge was in finding management time to implement new systems for budgeting, open-to-buy, and other financial controls.
WHY TMG: TMG had the practical finance expertise at the retail level.
SOLUTION: TMG started by working closely to determine what BikeSport was currently doing on a daily/weekly/monthly basis as it related to financial and inventory planning. Mostly via phone and email TMG set up a budget, then a basic open-to-buy system, then a labor scheduling system (each time having BikeSport do some of the work so it could be transitioned).
RESULTS:
BikeSport no longer plans inventory by “walking the aisles” and is currently using historical, as well as, current information to more accurately plan for the future. Inventory handling is tighter, freeing up cash, allowing for much improved cash flow.
CASE STUDY 07- Profitability ExpertiseBikeSport, Seattle WA
CASE STUDY 07- Profitability Expertise
BikeSport, Seattle WA
SITUATION: Highly successful 9-store retail chain transitioning to the next generation of management. Seeking internal staff development and a more formal training program. WHY TMG: Expertise in retail management development.SOLUTION: 10-week training and manager development course (2 hours each week) with homework that would create a highly energized and skilled management team.RESULTS:Mast General has been through a highly successful transition of management, opened more store locations, and is thriving with their current management team. Additionally, communication is stronger and retention has improved through improved leadership at the Store Manager level.NOTE: "Long-term positive change within our company is one of many benefits we have realized from our engagement with TMG. TMG was able to help us achieve great strides in communications and performance immediately. They gave us the tools to ensure continued improvement in the future.”- John Cooper, CEO, Mast General Store
SITUATION: Highly successful 9-store retail chain transitioning
to the next generation of management. Seeking internal staff development and a more formal training program.
WHY TMG: Expertise in retail management development.
SOLUTION: 10-week training and manager development course (2 hours each week) with homework that would create a highly energized and skilled management team.
Mast General has been through a highly successful transition of management, opened more store locations, and is thriving with their current management team. Additionally, communication is stronger and retention has improved through improved leadership at the Store Manager level.
NOTE: "Long-term positive change within our company is one of many benefits we have realized from our engagement with TMG. TMG was able to help us achieve great strides in communications and performance immediately. They gave us the tools to ensure continued improvement in the future.”
- John Cooper, CEO, Mast General Store
CASE STUDY 10- Staff Selection, Retention,and DevelopmentMast General Store, Boone NC
CASE STUDY 10- Staff Selection, Retention,
and Development
Mast General Store, Boone NC
SITUATION: Nationwide furniture, appliance, electronics, and lawn and garden buying cooperative with 1300 members wanted a progressive firm to help its membership base (dealers/retailers) grow and thrive in a difficult economy. The upcoming convention was the perfect opportunity to introduce principles that will assist the retailers to increase profitability. The challenge was to present new opportunities in an economy where many members were currently struggling.WHY TMG: Expertise in specialty retail as it pertained to growing and maximizing retail revenue and profit.SOLUTION: As an introduction to the offerings,TMG conducted an upbeat keynote and 3 break-out sessions focusing the opportunity (and strategies) that exist to grow revenue and profit, even in a tough economy.TMG developed a custom sales training program — the first of its kind in this industry — that was the first of several programs that drive retailer profit.RESULTS:Unparallel support, attendance, and interest in the strategies TMG/MegaGroup rolled out through their Mega U. program.
SITUATION: Nationwide furniture, appliance, electronics, and
lawn and garden buying cooperative with 1300 members wanted a
progressive firm to help its membership base (dealers/retailers) grow and thrive in a difficult economy. The upcoming convention
was the perfect opportunity to introduce principles that will
assist the retailers to increase profitability. The challenge was
to present new opportunities in an economy where many members were currently struggling.
WHY TMG: Expertise in specialty retail as it pertained to growing
and maximizing retail revenue and profit.
SOLUTION: As an introduction to the offerings,TMG conducted an upbeat keynote and 3 break-out sessions focusing the opportunity (and strategies) that exist to grow revenue and profit, even in a tough economy.TMG developed a custom sales training program — the first of its kind in this industry — that was the first of several programs that drive retailer profit.
Unparallel support, attendance, and interest in the strategies TMG/MegaGroup rolled out through their Mega U. program.
CASE STUDY 09- Speaking / SeminarsMegaGroup USA, Memphis TN
CASE STUDY 09- Speaking / Seminars
MegaGroup USA, Memphis TN
SITUATION: The Outdoor Industry Association needs progressive speakers that understand the industry and can provide insightful, engaging and lively presentations/seminars.WHY TMG: TMG has done work with many of the outdoor retailers and knows the industry well, in addition to nationally recognized, long-standing work across a wide variety of retailers.SOLUTION: TMG presented two seminars on consecutive days: “Replace ‘Training’ with “Development’”–101 and How ‘Development’ Works”-201. RESULTS:Two well-attended, enjoyable seminars that fit the association’s needs. TMG has been added as part of the “Outdoor University” ongoing training offered in 4 cities nationwide to all Outdoor Industry members. NOTE: "Feedback from retailers who attended the OIA January OR seminars featuring The Mann Group has been overwhelmingly positive,so much so, that OIA is bringing them to more retailers around the country this summer through the Outdoor University workshop series." — - Ann Obenchain, V.P. of Member Services and Marketing for Outdoor Foundation (Outdoor Industry Association)
SITUATION: The Outdoor Industry Association needs progressive speakers that understand the industry and can provide insightful, engaging and lively presentations/seminars.
WHY TMG: TMG has done work with many of the outdoor retailers
and knows the industry well, in addition to nationally recognized,
long-standing work across a wide variety of retailers.
SOLUTION: TMG presented two seminars on consecutive days: “Replace ‘Training’ with “Development’”–101 and How ‘Development’ Works”-201.
Two well-attended, enjoyable seminars that fit the association’s needs. TMG has been added as part of the “Outdoor University” ongoing training offered in 4 cities nationwide to all Outdoor Industry members.
NOTE: "Feedback from retailers who attended the OIA January OR seminars featuring The Mann Group has been overwhelmingly positive,so much so, that OIA is bringing them to more retailers around the country this summer through the Outdoor University workshop series."
— - Ann Obenchain, V.P. of Member Services and Marketing for Outdoor Foundation (Outdoor Industry Association)
CASE STUDY 08- Speaking / SeminarsOutdoor Industry Association
CASE STUDY 08- Speaking / Seminars
Outdoor Industry Association
SITUATION: National association with a large board of directors in need of progressive strategic direction and agreement (alignment) from board members on association goals and initiatives for the next 12 months. The challenge was to gain agreement, support and buy-in from all board members.WHY TMG: One of TMG’s core strengths is strategic planning and gaining alignment from all members.SOLUTION: A 2-day off site with the association’s executive director and the board to create a strategic plan for the following year. One follow-up conference call to reaffirm the goals that were set at the offsite. RESULTS:Upon completion of the 2-day offsite, the association’s goals narrowed to manageable initiatives for the next 12 months – which were completed due to the clarity and support of the plan. NOTE: the process was so strong that the association hired TMG to continue to facilitate the yearly strategic planning for the association for the following 3 years and continues presently.
SITUATION: National association with a large board of directors in need of progressive strategic direction and agreement (alignment) from board members on association goals and initiatives for the next 12 months. The challenge was to gain agreement, support and buy-in from all board members.
WHY TMG: One of TMG’s core strengths is strategic planning and gaining alignment from all members.
SOLUTION: A 2-day off site with the association’s executive director and the board to create a strategic plan for the following year. One follow-up conference call to reaffirm the goals that were set at the offsite.
Upon completion of the 2-day offsite, the association’s goals narrowed to manageable initiatives for the next 12 months – which were completed due to the clarity and support of the plan.
NOTE: the process was so strong that the association hired TMG to continue to facilitate the yearly strategic planning for the association for the following 3 years and continues presently.
CASE STUDY 06- Strategic PlanningThe National Bicycle Dealers Association
CASE STUDY 06- Strategic Planning
The National Bicycle Dealers Association
SITUATION: A larger special outdoor retailer in need of sales training that is custom for the outdoor industry. The challenge was that seasoned managers may be skeptical about a “new” training program due to the high quality of their existing customer experience. WHY TMG: Known to provide quality sales management training.SOLUTION: One evening training all staff (40+ employees) and the following day with just the managers. RESULTS:Training that was well received, effective and will be long term due to the skill practice that occurred during training. Additionally, the managers were taught how to coach new employees, as well as more seasoned staff, creating long-lasting and ongoing skill development.
SITUATION: A larger special outdoor retailer in need of sales training that is custom for the outdoor industry. The challenge was that seasoned managers may be skeptical about a “new” training program due to the high quality of their existing customer experience.
WHY TMG: Known to provide quality sales management training.
SOLUTION: One evening training all staff (40+ employees) and the following day with just the managers.
Training that was well received, effective and will be long term due to the skill practice that occurred during training. Additionally, the managers were taught how to coach new employees, as well as more seasoned staff, creating long-lasting and ongoing skill development.
CASE STUDY 05- Sales Management Develop/TrainingMidwest Mountaineering, Minneapolis, MN
CASE STUDY 05- Sales Management Develop/Training
Midwest Mountaineering, Minneapolis, MN
SITUATION: A relatively new furniture retailer that was growing and needed a consistent method to train new employees WHY TMG: Local connection to a nationally-known retail firmSOLUTION: Several half days of training to access all employees and not close the store RESULTS:Gross revenue doubled the month following training.NOTE: “TRAINING IS WORKING!!!!!!!!!!!!!!!!!!!!!!!!!” – Steve Parker, Store Manager, Mobilia
SITUATION: A relatively new furniture retailer that was growing and needed a consistent method to train new employees
WHY TMG: Local connection to a nationally-known retail firm
SOLUTION: Several half days of training to access all employees and not close the store
Gross revenue doubled the month following training.
NOTE:
“TRAINING IS WORKING!!!!!!!!!!!!!!!!!!!!!!!!!”
– Steve Parker, Store Manager, Mobilia
CASE STUDY 04- Sales Management Develop/TrainingMobilia (Contemporary Home Furnishings),Asheville, NC
CASE STUDY 04- Sales Management Develop/Training
Mobilia (Contemporary Home Furnishings),
Asheville, NC
SITUATION: Fast growing cycling shop in a highly seasonal climate had no formal sales training program. The challenge was to schedule training when the store could be closed (open 7 days a week) and prior to busy season, which started in March. WHY TMG: TMG was well known in the United States cycling industry with a proven track record.SOLUTION: 2 full days of training. The first day included all staff and was scheduled after the store closed one day. The bulk of the second day of training was before store hours and included only managers and lead sales staff. RESULTS WITHIN 8 WEEKS:Average Dollars per Sale amount up 45%. Return on investment of training within one week. Note: the sales associate responsible for most of the sales more than doubled their Average Dollars per Sale.Average Units per Transaction up 52%. Transactions on financing up 129% since training compared to same period last year (increases Average Dollars per Sale).
SITUATION: Fast growing cycling shop in a highly seasonal climate had no formal sales training program. The challenge was to schedule training when the store could be closed (open 7 days a week) and prior to busy season, which started in March.
WHY TMG: TMG was well known in the United States cycling industry with a proven track record.
SOLUTION: 2 full days of training. The first day included all staff and was scheduled after the store closed one day. The bulk of the second day of training was before store hours and included only managers and lead sales staff.
RESULTS WITHIN 8 WEEKS:
CASE STUDY 03- Sales Management Develop/TrainingMike’s Bike Shop, Dieppe NB, Canada
CASE STUDY 03- Sales Management Develop/Training
Mike’s Bike Shop, Dieppe NB, Canada
SITUATION: 75+-year-old company lacked a formal sales training program for its large chain of retail stores. The challenge was to promote continual growth and training evolution in a challenging retail environment. WHY TMG: TMG’s reputation in the general retail industry as a resource for growth and management expertise.SOLUTION: Kicked off pilot of sales training in one location that can be eventually scaled to all locations. 2 days of training with 2 half-days of store manager follow up. RESULTS WITHIN 6 WEEKS:Average Dollars per Sale amount up 31%.Average Daily Gross Sales up 33%.Average Units per Transaction up 33%.Multiple pairs of shoes in one transaction up 73%.
SITUATION: 75+-year-old company lacked a formal sales training program for its large chain of retail stores. The challenge was to promote continual growth and training evolution in a challenging retail environment.
WHY TMG: TMG’s reputation in the general retail industry as a resource for growth and management expertise.
SOLUTION: Kicked off pilot of sales training in one location that can be eventually scaled to all locations. 2 days of training with 2 half-days of store manager follow up.
RESULTS WITHIN 6 WEEKS:
CASE STUDY 02- Sales Management Develop/TrainingLeading retailer/manufacturer luxury men’s shoes
CASE STUDY 02- Sales Management Develop/Training
Leading retailer/manufacturer luxury men’s shoes
SITUATION: Soccer Post is the largest chain of franchised soccer specialty retail stores in the United States and wants to continue on a fast growth cycle. The challenge was that the staff is young and needed more confidence in the art of selling and customer service. The staff’s commitment level was inconsistent as shown by high turnover. WHY TMG: The return on investment and the desire for top line revenue growthSOLUTION: Training was delivered in two 3-hour morning programs delivered at each store location for the managers and the sales force. One follow-up 4-hour meeting with both managers. RESULTS:Retail sales in both stores show increases of monthly gross sales over 20% higher than the same month last year (note: one location showed gross sales 30% over same month last year).
SITUATION: Soccer Post is the largest chain of franchised soccer specialty retail stores in the United States and wants to continue on a fast growth cycle. The challenge was that the staff is young and needed more confidence in the art of selling and customer service. The staff’s commitment level was inconsistent as shown by high turnover.
WHY TMG: The return on investment and the desire for top line revenue growth
SOLUTION: Training was delivered in two 3-hour morning programs delivered at each store location for the managers and the sales force. One follow-up 4-hour meeting with both managers.
CASE STUDY 01- Sales Management Develop/TrainingSoccer Post, Naperville and Glen Ellyn IL
CASE STUDY 01- Sales Management Develop/Training
Soccer Post, Naperville and Glen Ellyn IL
TMG’s sales management training consistently produces double-digit revenue increases in businesses without employing any additional marketing or advertising strategies to increase customer traffic. Here are just a few of our successful client stories:
TMG’s sales management training consistently produces double-digit revenue increases in businesses without employing any additional marketing or advertising strategies to increase customer traffic.
Here are just a few of our successful client stories:
Our home office is located in Asheville, NC surrounded by the beautiful Blue Ridge Mountains. However, with offices in two major cities — Chicago and Houston, we are able to serve all our clients needs. It is the best of both worlds.Our experience and knowledge is gained from our work in the cities. Our inspiration, innovation, and creativity are balanced in these mountains. Call us today. tel 828.645.0974 • fax 828.658.9030TMG, Inc. • 157 Green Ridge Rd • Weaverville, NC 28787If you have questions, comments or would like more information about the services we offer, please email info@manngroup.net or fill out our online contact form.
Our home office is located in Asheville, NC surrounded
by the beautiful Blue Ridge Mountains. However, with offices in two major cities — Chicago and Houston, we are able to serve all our clients needs. It is the best of both worlds.
Our experience and knowledge is gained from our work
in the cities. Our inspiration, innovation, and creativity are balanced in these mountains. Call us today.
tel 828.645.0974 • fax 828.658.9030
TMG, Inc. • 157 Green Ridge Rd • Weaverville, NC 28787
If you have questions, comments or would like more information about the services we offer, please email info@manngroup.net or fill out our online contact form.
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TMG’s sales management training consistently produces double-digit revenue increases in businesses without employing any additional marketing or advertising strategies to increase customer traffic. Please take a look at our passionate partnership in action. Here are just a few of our successful clients:
Please take a look at our passionate partnership in action. Here are just a few of our successful clients:
Online Assessment Tools Successfully interacting with people is a key characteristic of a great leader. Effective interaction begins with a true assessment of ones own strengths and weaknesses. TMG offers a series of assessment tools to help you recognize and harness natural abilities, talents and skills in yourself and those on your team.Managing for Success Reports - The "Managing for Success" reports are generated from individuals' responses to various on-line instruments from TTI Performance Systems, Ltd. These reports will quantify information on how we perceive ourselves and others. Through personalized information, respondents have the opportunity to immediately increase their knowledge of themselves and others resulting in increased effectiveness and productivity.Leadership Assessment - Leaders who influence others seek to be aware of the effect their style has on those they lead. Managers who commit to modify their communication style can enhance productivity and increase tenure intheir staff.Sales people who learn about their selling style improve their closing percentage because customers prefer to do business with those they like. These reports identify the value you bring to the organization. It will identify how others see you when you are behaving naturally and when you are under extreme pressure-which is your non-verbal communication. You will receive tips for more effective communication and much more in your report.Team Building Assessments - Building effective teams is made easier when you know the skills, attitudes and attributes of each member. We begin with proven assessment tools that produce usable profiles of your team. We then help you develop the specific solutions for moving your team (and yourself!) to the next level. These assessments support our efforts to obtain tangible, measurable results within a short time. Give TMG a call. Without an investment on your part, TMG will be happy to assess your needs and suggest an approach for hiring staff and building an effective team. To participate in the online Assessment surveys, contact TMG for instructions and login information. If you already have an account, log in here.
Online Assessment Tools
Successfully interacting with people is a key characteristic of a great leader. Effective interaction begins with a true assessment of ones own strengths and weaknesses. TMG offers a series of assessment tools to help you recognize and harness natural abilities, talents and skills in yourself and those on your team.
Managing for Success Reports - The "Managing for Success" reports are generated from individuals'
responses to various on-line instruments from TTI Performance Systems, Ltd. These reports will quantify information on how we perceive ourselves and others. Through personalized information, respondents have the opportunity to immediately increase their knowledge of themselves and others resulting in increased effectiveness and productivity.
Leadership Assessment - Leaders who influence others seek to be aware of the effect their style has on those they lead. Managers who commit to modify their communication style can enhance productivity and increase tenure in
their staff.
Sales people who learn about their selling style improve their closing percentage because customers prefer to do business with those they like. These reports identify the value you bring to the organization. It will identify how others see you when you are behaving naturally and when you are under extreme pressure-which is your non-verbal communication. You will receive tips for more effective communication and much more in your report.
Team Building Assessments - Building effective teams is made easier when you know the skills, attitudes and attributes of each member. We begin with proven assessment tools that produce usable profiles of your
team. We then help you develop the specific solutions for moving your team (and yourself!) to the next level. These assessments support our efforts to obtain tangible, measurable results within a short time. Give TMG a call. Without an investment on your part, TMG will be happy to assess your needs and suggest an approach for hiring staff and building an effective team.
To participate in the online Assessment surveys, contact TMG for instructions and login information. If you already have an account, log in here.
As retailers look for improvement in efficiencies, implementation and profitability, store management becomes increasingly important. Let’s face it, management has more impact on revenue growth, company culture, store environment and customer satisfaction than any other role in the business. They influence, teach, solve problems, coach, build teams and represent the brand to the public. So hiring the right person becomes directly tied to a companies’ profitability. Having hired a few thousand managers throughout our careers, TMG understands what it takes to hire, develop and retain an award-winning team. TMG can help yououtline the:Ideal role for Store ManagementCharacteristics of this Manager/LeaderLeadership Strategies for the sales floorMaximize your influence for the Company’s benefitDevelop Leadership Skills for this roleOnce you have your “dream team” in place TMG can help assure you keep them. Retail is an industry filled with job-jumpers. And training takes time away from selling. So once you’ve found that perfect person, assembled that team, TMG can help you keep them. We can:Identify the target candidate for your staffShow you where to find themDefine a process that helps you identify these people during the interviewAdvise on common errors made during the selection processDescribe a specific recruitment process that works and TMG can even implementWe’ve been there. Contact us today.
As retailers look for improvement in efficiencies, implementation and profitability, store management becomes increasingly important. Let’s face it, management has more impact on revenue growth, company culture,
store environment and customer satisfaction than any other role in the business. They influence, teach, solve problems, coach, build teams and represent the brand to the public. So hiring the right person becomes directly tied to a companies’ profitability.
Having hired a few thousand managers throughout our careers, TMG understands what it takes to hire, develop and retain an award-winning team. TMG can help you
outline the:
Once you have your “dream team” in place TMG can help assure you keep them. Retail is an industry filled with
job-jumpers. And training takes time away from selling.
So once you’ve found that perfect person, assembled that team, TMG can help you keep them. We can:
We’ve been there. Contact us today.
TMG is an authority on all things retail, if we do say so ourselves. Every year we’re invited to conduct keynote presentations, seminars, training sessions and course work – both in person and online. Lucky for us, we love what we do, and we’re all hams.Our presentations and seminars are lively and interactive, as we insist on audience participation, which guarantees a fun-filled but memorable learning environment. From a keynote, to an off-site sales meeting, or an online webinar format, let us know your needs and we can develop an engaging presentation or seminar within your budget. For a non-eye glazing, memorable engagement Contact us.
TMG is an authority on all things retail, if we do say so ourselves. Every year we’re invited to conduct keynote presentations, seminars, training sessions and course work – both in person and online. Lucky for us, we love what we do, and we’re all hams.
Our presentations and seminars are lively and interactive, as we insist on audience participation, which guarantees a fun-filled but memorable learning environment. From a keynote, to an off-site sales meeting, or an online webinar format, let us know your needs and we can develop an engaging presentation or seminar within your budget.
For a non-eye glazing, memorable engagement Contact us.
At TMG we think you should learn from non-competing retailers — not your mistakes. So we’ve created a program that allows up to 20 non-competing retailers to meet several times per year, and do just that. These retailers track their key financial indicators against each other’s and the learnings are immense. From this data, we are able to create strategies to improve overall profitability for all participants.From P&L to ROI, nothings taboo. Discussions are facilitated by experienced staff that knows retail. This offering is packed with best practices to make each member’s business more profitable. Where else can you get 19 other savvy business owners that are in your industry, to help you solve your issues?To connect and conquer, contact us today.
At TMG we think you should learn from non-competing retailers — not your mistakes. So we’ve created a program that allows up to 20 non-competing retailers to meet several times per year, and do just that. These retailers track their key financial indicators against each other’s
and the learnings are immense. From this data, we are
able to create strategies to improve overall profitability for all participants.
From P&L to ROI, nothings taboo. Discussions are facilitated by experienced staff that knows retail. This offering is packed with best practices to make each member’s business more profitable. Where else can you
get 19 other savvy business owners that are in your industry, to help you solve your issues?
To connect and conquer, contact us today.
Give TMG 90 days – and we’ll give you the tools, and the skills, to increase your company’s profitability. Because all businesses would like extra cash, more profit, a better way to know what inventory they need, and a way to forecast their staffing needs.With help from a seasoned retailer, TMG has a simple approach we'll help you receive stronger, more focused communication within your organization on what really matters. In less than 13 weeks, TMG can show you howto create a financial roadmap for the next 12 monthsincluding a budget, a way to accurately manage your inventory, a staffing model, monthly reporting and overall business management tools. All of which increase yourbusinesses profitability. So, whether you’re a retailer looking for accountable results, or an association/co-operative looking for value-added programs on profitability for your retail members, TMG delivers powerful, profitable results. Contact us.
Give TMG 90 days – and we’ll give you the tools, and the skills, to increase your company’s profitability. Because all businesses would like extra cash, more profit, a better way to know what inventory they need, and a way to forecast their staffing needs.
With help from a seasoned retailer, TMG has a simple approach we'll help you receive stronger, more focused communication within your organization on what really matters. In less than 13 weeks, TMG can show you how
to create a financial roadmap for the next 12 months
including a budget, a way to accurately manage your inventory, a staffing model, monthly reporting and overall business management tools. All of which increase your
businesses profitability.
So, whether you’re a retailer looking for accountable results, or an association/co-operative looking for value-added programs on profitability for your retail members, TMG delivers powerful, profitable results. Contact us.
The best way to predict the future is to create it! Strategic Planning is a process that determines the future of your organization and what resources will be needed to ensure success. It involves not only determining where a company is going, but also how it is going to get there, an essential, but often over-looked key to growing business.It starts with a 2-day strategic planning session, facilitated by us, and includes your key decision makers. Each person completes a Strategic Planning Workbook, which helps to organize your companies’ goals and initiatives, but also helps to create a bought-in and energized team. Within two weeks from this session, we create a proxy document, with goals and a specific 12-month plan for implementation. Once experienced, our client’s pencil us in for the following year…it’s that effective. Let’s get started. Contact us.
The best way to predict the future is to create it! Strategic Planning is a process that determines the future of your organization and what resources will be needed to ensure success. It involves not only determining where a company is going, but also how it is going to get there, an essential, but often over-looked key to growing business.
It starts with a 2-day strategic planning session, facilitated by us, and includes your key decision makers. Each person completes a Strategic Planning Workbook, which helps to organize your companies’ goals and initiatives, but also helps to create a bought-in and energized team. Within two weeks from this session, we create a proxy document, with goals and a specific 12-month plan for implementation. Once experienced, our client’s pencil us in for the following year…it’s that effective.
Let’s get started. Contact us.
Experience has taught us that the best way to increase sales is to increase your store’s ability to connect with the customer! At TMG, we deliver a high-impact retail sales training program that’s been proven to increase gross revenue by 17-24% within just 4 weeks. Best known in the industry as Retail ImprovTM — it’s a 4-step, easy to follow, repeatable process that delivers measurable results.Our program includes intense interactive training, complete with a manual that can be customized and branded for your specific industry, because we know all goods are not the same. From selling furniture to carabineers, this must-have management tool has been successfully used across many industries. Those that have effectively implemented the Retail ImprovTM model have experienced double-digit sales growth almost overnight! Checkout our Case Studies for the results you could be experiencing.
Experience has taught us that the best way to increase sales is to increase your store’s ability to connect with the customer! At TMG, we deliver a high-impact retail sales training program that’s been proven to increase gross revenue by 17-24% within just 4 weeks. Best known in the industry as Retail ImprovTM — it’s a 4-step, easy to follow, repeatable process that delivers measurable results.
Our program includes intense interactive training, complete with a manual that can be customized and branded for your specific industry, because we know all goods are not the same. From selling furniture to carabineers, this must-have management tool has been successfully used across many industries. Those that have effectively implemented the Retail ImprovTM model have experienced double-digit sales growth almost overnight!
Checkout our Case Studies for the results you could be experiencing.
As retailers look for improvement in efficiencies, implementation and profitability, store management becomes increasingly important. Let’s face it, management has more impact on revenue growth, company culture, store environment and customer satisfaction than any other role in the business. They influence, teach, solve problems, coach, build teams and represent the brand to the public. So hiring the right person becomes directly tied to a companies’ profitability. Having hired a few thousand managers throughout our careers, TMG understands what it takes to hire, develop and retain an award-wining team. TMG can help you outline the:-Ideal role for Store Management-Characteristics of this Manager/Leader-Leadership Strategies for the sales floor-Maximize your influence for the Company’s benefit-Develop Leadership Skills for this role
As retailers look for improvement in efficiencies, implementation and profitability, store management becomes increasingly important. Let’s face it, management has more impact on revenue growth, company culture, store environment and customer satisfaction than any other role in the business. They influence, teach, solve problems, coach, build teams and represent the brand to the public. So hiring the right person becomes directly tied to a companies’ profitability.
Having hired a few thousand managers throughout our careers, TMG understands what it takes to hire, develop and retain an award-wining team. TMG can help you outline the:
-Ideal role for Store Management
-Characteristics of this Manager/Leader
-Leadership Strategies for the sales floor
-Maximize your influence for the Company’s benefit
-Develop Leadership Skills for this role
Human Resources
Successfully interacting with people is a key characteristic of a great leader. Effective interaction begins with a true assessment of ones own strengths and weaknesses. TMG offers a series of assessment tools to help you recognize and harness natural abilities, talents and skills in yourself and those on your team.Managing for Success Reports - The "Managing for Success" reports are generated from individuals' responses to various on-line instruments from TTI Performance Systems, Ltd. These reports will quantify information on how we perceive ourselves and others. Through personalized information, respondents have the opportunity to immediately increase their knowledge of themselves and others resulting in increased effectiveness and productivity.
Managing for Success Reports - The "Managing for Success" reports are generated from individuals' responses to various on-line instruments from TTI Performance Systems, Ltd. These reports will quantify information on how we perceive ourselves and others. Through personalized information, respondents have the opportunity to immediately increase their knowledge of themselves and others resulting in increased effectiveness and productivity.
For a non-eye glazing, memorable engagement
Contact us.
Speaking / Seminars
At TMG we think you should learn from non-competing retailers not your mistakes. So weve created a program that allows up to 20 non-competing retailers to meet several times per year, and do just that. These retailers track their key financial indicators against each others and the learnings are immense. From this data, we are able to create strategies to improve overall profitability for all participants.From PNL to ROI, nothings taboo. Discussions are facilitated by experienced staff that knows retail. This offering is packed with best practices to make each members business more profitable. Where else can you get 19 other savvy business owners that are in your industry, to help you solve your issues?To connect and conquer, contact us today.
At TMG we think you should learn from non-competing retailers not your mistakes. So weve created a program that allows up to 20 non-competing retailers to meet several times per year, and do just that. These retailers track their key financial indicators against each others and the learnings are immense. From this data, we are able to create strategies to improve overall profitability for all participants.
From PNL to ROI, nothings taboo. Discussions are facilitated by experienced staff that knows retail. This offering is packed with best practices to make each members business more profitable. Where else can you get 19 other savvy business owners that are in your industry, to help you solve your issues?
Round Tables Groups
Give TMG 90 days and well give you the tools, and the skills, to increase your companys profitability. Because all businesses would like extra cash, more profit, a better way to know what inventory they need, and a way to forecast their staffing needs.With help from a seasoned retailer, TMG has a simple approach will help you receive stronger, more focused communication within your organization on what really matters. In less than 13 weeks, TMG can show you how to create a financial roadmap for the next 12 months including a budget, a way to accurately manage your inventory, a staffing model, monthly reporting and overall business management tools. All of which increase your businesses profitability. So, whether youre a retailer looking for accountable results, or an association/co-operative looking for value-added programs on profitability for your retail members, TMG delivers powerful, profitable results. Contact us.
Give TMG 90 days and well give you the tools, and the skills, to increase your companys profitability. Because all businesses would like extra cash, more profit, a better way to know what inventory they need, and a way to forecast their staffing needs.
With help from a seasoned retailer, TMG has a simple approach will help you receive stronger, more focused communication within your organization on what really matters. In less than 13 weeks, TMG can show you how to create a financial roadmap for the next 12 months including a budget, a way to accurately manage your inventory, a staffing model, monthly reporting and overall business management tools. All of which increase your businesses profitability.
So, whether youre a retailer looking for accountable results, or an association/co-operative looking for value-added programs on profitability for your retail members, TMG delivers powerful, profitable results. Contact us.
Profitability Expertise
The best way to predict the future is to create it! Strategic Planning is a process that determines the future of your organization and what resources will be needed to ensure success. It involves not only determining where a company is going, but also how it is going to get there, an essential, but often over-looked key to growing business.It starts with a 2-day strategic planning session, facilitated by us, and includes your key decision makers. Each person completes a Strategic Planning Workbook, which helps to organize your companies goals and initiatives, but also helps to create a bought-inand energized team. Within two weeks from this session, we create a proxy document, with goals and a specific 12-month plan for implementation. Once experienced, our clients pencil us in for the following yearits that effective. Lets get started. Contact us.
It starts with a 2-day strategic planning session, facilitated by us, and includes your key decision makers. Each person completes a Strategic Planning Workbook, which helps to organize your companies goals and initiatives, but also helps to create a bought-inand energized team. Within two weeks from this session, we create a proxy document, with goals and a specific 12-month plan for implementation. Once experienced, our clients pencil us in for the following yearits that effective.
Lets get started. Contact us.
Strategic Planning
This first generation soccer-fashion-loving Italian has been involved in Retail Sales since 1984. He considered going pro after his soccer scholarship to Wisconsin, but decided to go into the game of business instead. Lucky us. Retail is a game he loves to play and savors the win. He sees the store as a field and the sell, the ultimate goal. After only a few short years as a Sales Associate coming out of school, he was moved up into management and leadership development roles, where his showmanship could be put to good use.Franco’s strength is training. He’s developed a reputation in retail as a dynamic teacher and trainer, inspiring sales teams to perform at levels far beyond their norm. Franco’s been invited to speak and present at seminars across the country involving sales training and performance. His passion for retail is contagious and his enthusiasm for the game of selling is results oriented. Su tutte le sue prestazioni!
Retail is a game he loves to play and savors the win. He sees the store as a field and the sell, the ultimate goal. After only a few short years as a Sales Associate coming out of school, he was moved up into management and leadership development roles, where his showmanship could be put to good use.
Franco’s strength is training. He’s developed a reputation in retail as a dynamic teacher and trainer, inspiring sales teams to perform at levels far beyond their norm. Franco’s been invited to speak and present at seminars across the country involving sales training and performance. His passion for retail is contagious and his enthusiasm for the game of selling is results oriented. Su tutte le sue prestazioni!
Franco Zizzo, SR Vice-President
Mark Charpentier, Business Development Manager
From bikes to beanies, Mark enjoys anything outdoors. His career began at the Cannondale Corp., where answering phones progressed to Sales Assistant, Regional Sales Manager, Director of US Sales, and finally to a Vice President’s role that focused on integrating the communication and cooperation between sales, credit, product management, customer service, R&D, and advertising. Nothing like cycling to the top. Since 2003, he has been Director of Member Development for The Biking Solution providing training, marketing, operations and consulting support to several hundred inspired bicycle dealers across the country. He is also Director of Sales and part owner of TrailHeads, an outdoor and running accessory company. Mark embodies the saying, “Live to work. Work to play.” He plays shortstop for a couple of summer teams, bikes the trails near hishome, and loves the Boston Red Sox. He shares all his outdoor enthusiasm with his two greatest loves, his daughters. Together,they make going to Fenway, a family must. Go SOX!
From bikes to beanies, Mark enjoys anything outdoors. His career began at the Cannondale Corp., where answering phones progressed to Sales Assistant, Regional Sales Manager, Director of US Sales, and finally to a Vice President’s role that focused on integrating the communication and cooperation between sales, credit, product management, customer service, R&D, and advertising. Nothing like cycling to the top.
Since 2003, he has been Director of Member Development for The Biking Solution providing training, marketing, operations and consulting support to several hundred inspired bicycle dealers across the country. He is also Director of Sales and part owner of TrailHeads, an outdoor and running accessory company.
Mark embodies the saying, “Live to work. Work to play.” He plays shortstop for a couple of summer teams, bikes the trails near hishome, and loves the Boston Red Sox. He shares all his outdoor enthusiasm with his two greatest loves, his daughters. Together,they make going to Fenway, a family must. Go SOX!
Known in retail circles as a man that dots the Is and crosses the Ts, Tony’s 15 years of hands-on experience is in specialty, large-chain and fashion retail such as Cole Haan. He brings an unmatched level of style and attention to detail to TMG’s team. His eye for detail is impeccable and his photographic memory really comes in handy to our clients when he walks through their stores. With a penchant for really great coffee, he seems to never sleep. Whether it is creating a visual merchandising program, presenting a seminar, or running multiple stores, Tony brings an intense level of energy and preparedness that nearly guarantees success. His ability to understand, implement, and train others in the nuances of sales and leadership has made him extremely effective to our clients.
Known in retail circles as a man that dots the Is and crosses the Ts, Tony’s 15 years of hands-on experience is in specialty, large-chain and fashion retail such as Cole Haan. He brings an unmatched level of style and attention to detail to TMG’s team. His eye for detail is impeccable and his photographic memory really comes in handy to our clients when he walks through their stores.
With a penchant for really great coffee, he seems to never sleep. Whether it is creating a visual merchandising program, presenting
a seminar, or running multiple stores, Tony brings an intense level of energy and preparedness that nearly guarantees success. His ability to understand, implement, and train others in the nuances
of sales and leadership has made him extremely effective to
our clients.
Tony Tanner, Vice-President of Business Development
Dan began as a teacher. His goal? To create leaders. That same goal followed him to his next job at Bachrach, where he led the largest privately owned men’s clothing chain, to great success. Based on his 20+ years of business experience — rising within the ranks from Sales Associate to Vice President of Retail, Dan developed “Customer Communication” strategies, that enabled Bachrach to compete at a whole new level.With a sense of accomplishment, he chose to leave his 7-to-10 job and spend more time with his two great loves, his kids and the outdoors. From hiking into the Grand Canyon and out the same day, to cycling the Olympic Mountain Bike Course, Dan’s his toughest competitor. After his third bicycle purchase (where he helped the kid in the shop sell him his bike), he realized that “Customer Communication” wasn’t just a clothing strategy. So in 2003, TMG was assembled, along with his brand-new Gary Fisher 29er. His vision for TMG was still the same — create a company that inspires leaders. With a series of products like “Retail Improv”, the only results-based retail sales management program in the market today. TMG is a nationally known leader in helping retailers get results.
Dan began as a teacher. His goal? To create leaders. That same goal followed him to his next job at Bachrach, where he led the largest privately owned men’s clothing chain, to great success. Based on his 20+ years of business experience — rising within the ranks from Sales Associate to Vice President of Retail, Dan developed “Customer Communication” strategies, that enabled Bachrach to compete at a whole new level.
With a sense of accomplishment, he chose to leave his 7-to-10 job and spend more time with his two great loves, his kids and the outdoors. From hiking into the Grand Canyon and out the same day, to cycling the Olympic Mountain Bike Course, Dan’s his toughest competitor. After his third bicycle purchase (where he helped the kid in the shop sell him his bike), he realized that “Customer Communication” wasn’t just a clothing strategy. So in 2003, TMG was assembled, along with his brand-new Gary Fisher 29er.
His vision for TMG was still the same — create a company that inspires leaders. With a series of products like “Retail Improv”, the only results-based retail sales management program in the market today. TMG is a nationally known leader in helping retailers get results.
Dan Mann, Founding Partner
Management is nothing more than motivating other people.
- Lee Iacocca, US automobile businessman (1924 - )
Founded in 2003 and growing rapidly, TMG is often thought of as a firm that “gets” retail. Being retailers at heart, we see the huge challenges that face retailers today — especially in today’s shifting consumer landscape. Due to that perspective, we passionately focus on opportunities for retailers to survive… and thrive… using proven business methods with a fast return on investment. We have industry-leading, sought-after expertise in sales management training, strategic planning, profitability programs, and human resource management. These business methods have been used across many industries and have withstood years of refinement, yielding remarkable results.Lead by a group of seasoned retailers, with complementary MBA experience, TMG knows the art of selling, and selling well. Retail — it’s what we do.
Founded in 2003 and growing rapidly, TMG is often thought
of as a firm that “gets” retail. Being retailers at heart, we see
the huge challenges that face retailers today — especially in today’s shifting consumer landscape. Due to that perspective, we passionately focus on opportunities for retailers to survive…
and thrive… using proven business methods with a fast return
on investment.
We have industry-leading, sought-after expertise in sales management training, strategic planning, profitability programs, and human resource management. These business methods have been used across many industries and have withstood years of refinement, yielding remarkable results.
Lead by a group of seasoned retailers, with complementary
MBA experience, TMG knows the art of selling, and selling
well. Retail — it’s what we do.
We speak retail
TMG is a progressive firm specializing in retail growth strategies. We are accountable partners to retailers, large and small, and across many industries.
Experience has taught us that the best way to increase sales is to increase your store’s ability to connect with the customer! At TMG, we deliver a high-impact retail sales training program that’s been proven to increase gross revenue by 17-24% within just 4 weeks. Best known in the industry as Retail Improv™ — it’s a 4-step, easy to follow, repeatable process that delivers measurable results.Our program includes intense interactive training, complete with a manual that can be customized and branded for your specific industry, because we know all goods are not the same. From selling furniture to carabineers, this must-have management tool has been successfully used across many industries. Those that have effectively implemented the Retail Improv™ model have experienced double-digit sales growth almost overnight! Checkout our Case Studies for the results you couldbe experiencing.
Experience has taught us that the best way to increase sales is to increase your store’s ability to connect with the customer! At TMG, we deliver a high-impact retail sales training program that’s been proven to increase gross revenue by 17-24% within just 4 weeks. Best known in the industry as Retail Improv™ — it’s a 4-step, easy to follow, repeatable process that delivers measurable results.
Our program includes intense interactive training, complete with a manual that can be customized and branded for your specific industry, because we know all goods are not the same. From selling furniture to carabineers, this must-have management tool has been successfully used across many industries. Those that have effectively implemented the Retail Improv™ model have experienced double-digit sales growth almost overnight!
Checkout our Case Studies for the results you could
be experiencing.
Sales Management Development / Training
Through years of seasoned experience we have strategically narrowed our offering to the core solutions that grow retail companies rapidly and effectively with the fastest return on investment: revolutionary sales management training, strategic planning, profitability programs, and human resource management.