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When Grit Turns Toxic #leadershipdevelopment #businessleadership #organizationalhealth #leadership #culturematters #businessgrowth #executiveleadership #leadershipcoaching

Kyle Busch thought it was a cold. My sister Emily thought she could push through. A client of ours, a former ICU nurse turned technology entrepreneur,...

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The Lie We’ve Been Taught About “Reading People”

You are conditioned to believe you can read people.

That you can interpret what someone is thinking or feeling based on their body language, tone, or...

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You Don't See Your Business as It Is

“We see the world, not as it is, but as we are” . This ancient advice may be the timeliest piece of business advice you need in today’s marketplace!

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Emotional Intelligence Is Not Soft, It’s Your Highest ROI Investment emotional intelligence executiveleadership leadership development leadership matters leadership roi

Recently, I’ve spent a lot of time coaching leaders on what should be the most basic parts of their role: time management, email communication, and ho...

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Brand Awareness Doesn’t Sell Shoes closingthegap consumerbehavoirs customer experience retailleadership retailstrategy storemanager themanngroup

While brands chase elite visibility, the everyday customer, the one driving real growth, is walking into stores unserved. There is a fundamental imbal...

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You Built the Brand. But Did You Train the Muscle?

AI Can Define Your Brand. It Can’t Make You Feel It.

In my last article, I wrote about a sales experience where AI opened the door—but human behavior...

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AI Didn’t Miss the Sale. Behavior Did.

I almost deleted the email.

It was from a thought leadership company reaching out to me—something I get often and rarely open. But this one was diffe...

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