THE BLOG

Revolutionizing Retail: The Quest for Productive Payroll leader leading change payroll

In the energetic world of retail, a familiar chorus rings out from the aisles to the back office: "We can't find any good people," "No one wants to...

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The Humble Expert achiever customer experience leadership leading change

We work in a lot of industries that offer services provided by experts. For example:

 *Scribe-X offers services provided by medical students.

...
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Thoughts That Turn to Beliefs: Differentiating Reality achiever leadership leading change miindset

In the labyrinth of human consciousness, thoughts have a remarkable ability to shape our beliefs, which in turn influence how we perceive reality....

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What if Your Boss is Misbehaving? achiever leadership leading change redefine retail

We hear it from Mann U students all the time. “What if the person misbehaving isn’t my employee? What if it’s the owner?”

...

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Training Your Sales Staff is a Marathon, Not a Sprint. achiever brick and mortar leading change training

 6 hours 30 minutes and 19 seconds. 

That was the time I took to run the Chicago Marathon this past Sunday. This race was one hour longer...

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What Your Buyers Want You to Know achiever brick and mortar gear leadership leading change

As the general population is starting to prep for the holidays, retail must be one step ahead by focusing on sales training. We want to start this...

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Who’s Bringing Experiential Retail to Malls? achiever brick and mortar customer experience leading change small business

We’re saying it again: malls aren’t dead.

Are the cold, sterile malls populated by mindless franchises and untrained, unhappy employees...

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The Magic of the Retail Experience at Universal Studios achiever brick and mortar customer experience leading change small business

For my 28th birthday, all the dreams of my 11th birthday came true: I finally received my acceptance letter to Hogwarts.

On a humid June day, we...

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Makeup Counters: The Evolution of Experiential Retail achiever brick and mortar customer experience leading change small business

In 1910, Florence Nightingale Graham—though you might know her better as Elizabeth Arden—opened her first Red Door beauty salon on 5th...

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The Holey Land: Customer Experience at Hole Doughnuts achiever brick and mortar customer experience influencing behavior leading change small business

Doughnuts inspire a lot of reactions: delight, salivation, swooning, palate glee and diet abandonment. At Hole Doughnuts in West Asheville,...

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Breaking Up is Hard to Do achiever brick and mortar hiring leading change

When we teach managers about employee selection, we recommend they begin each interview by describing a win-win relationship in employment. You...

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The Formula of Product & Experience achiever brick and mortar customer experience leading change small business

One scene, two ways.

A customer walks into an upscale mall, red-bottomed heels clacking against polished marble, and traipses into a Prada store....

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