THE BLOG

Compensation AND Contribution achiever brick and mortar redefine retail

Compensation is often seen simply as an expense to be managed in a business. Let’s reframe that thinking. Instead, let’s view...

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Today’s Biggest Retail Challenge achiever brick and mortar hiring leading change redefine retail small business

Retailers can often find themselves in a vicious negative cycle. Because they can’t find quality employees, they lower the standard and hire...

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Brown’s Floral Design: Growing Service achiever brick and mortar redefine retail small business

We all like to think our businesses are emotionally compelling and that we get to create experiences for our customers, be that a youngun’s...

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Seven Crucial Moments in the Customer Experience: “Making Your Customer’s Journey Custom” achiever brick and mortar change management leading change redefine retail

As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was...

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The Last Crucial Skill: Feedback achiever change management leading change redefine retail

Effective Feedback—the importance of offering feedback to your team might well be the utmost skill needed for success in Retail. If...

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Pictures are Worth 1,000 Experiences communication consumer insights millenials redefine retail small business

Doubletaps and hashtags. Stories and tags. Influencers and followers. The advent and subsequent preeminence of Instagram has brought a whole new...

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Lost Humility. Lost Humanity. communication consumer insights customer experience leadership redefine retail soft skills training

I spend a considerable amount of time at trade shows. I am always excited to see friends, clients and new brands that are coming out with...

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Saucony: How One Brand Decided to Build Trust communication consumer insights customer experience influencing behavior mann u manufacturers redefine retail run

Trust. It’s a tricky noun, one that we have difficulty with as a society, and one that’s particularly and noticeably absent in the...

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Obstacles to Listening communication leadership mann u no excuse zone redefine retail soft skills

In this modern, digital age, listening is quickly becoming a dying art. With our eyes and thumbs constantly distracted by texts, emails, phone...

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Tom Henry and the Absolute Necessity of Investing in Your Staff bike brick and mortar customer experience influencing behavior leadership redefine retail small business the mann group

Imagine you wake up one morning with no memory of your business. In the middle of the night, every recollection of your profession vanished. Every...

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RAGBRAI: The Greatest Bicycle Ride bike leadership next generation redefine retail

For cyclers across the country and even the world, there’s one event that stands apart: RAGBRAI, or the Register’s Annual Great Bicycle...

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If it Ain’t Broke, Don’t Fix It bike customer experience leadership no excuse zone redefine retail small business soft skills training

“If it ain’t broke, don’t fix it.”
This isn’t a message we usually ascribe to when it comes to business. We’re...

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