THE BLOG

Who’s Bringing Experiential Retail to Malls? achiever brick and mortar customer experience leading change small business

We’re saying it again: malls aren’t dead.

Are the cold, sterile malls populated by mindless franchises and untrained, unhappy employees...

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The Magic of the Retail Experience at Universal Studios achiever brick and mortar customer experience leading change small business

For my 28th birthday, all the dreams of my 11th birthday came true: I finally received my acceptance letter to Hogwarts.

On a humid June day, we...

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Makeup Counters: The Evolution of Experiential Retail achiever brick and mortar customer experience leading change small business

In 1910, Florence Nightingale Graham—though you might know her better as Elizabeth Arden—opened her first Red Door beauty salon on 5th...

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The Holey Land: Customer Experience at Hole Doughnuts achiever brick and mortar customer experience influencing behavior leading change small business

Doughnuts inspire a lot of reactions: delight, salivation, swooning, palate glee and diet abandonment. At Hole Doughnuts in West Asheville,...

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The Formula of Product & Experience achiever brick and mortar customer experience leading change small business

One scene, two ways.

A customer walks into an upscale mall, red-bottomed heels clacking against polished marble, and traipses into a Prada store....

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Convenience v Connection: Technology achiever brick and mortar influencing behavior leading change small business

Technology is not the answer. Or rather, technology is not the experience.

When we say your customers crave connection, we don’t mean they...

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Cultivating Patience with The Real Food Shoppe achiever brick and mortar leading change small business

It’s not often we’re inspired by the content on Facebook these days, but a recent post by Tabatha Starr got us thinking—in a good...

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Baskets & Eggs: Prioritization in Retail achiever brick and mortar customer experience leading change small business

We’re spreading ourselves thin, a face that’s definitive of our lifestyles these days. We want to multitask constantly, we juggle jobs...

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Take it From Us: Our Experience with Product Niche and Prioritization achiever brick and mortar leading change small business

In the indelible words of Chris Isaak, we did a bad, bad thing.

We talk a big talk here at The Mann Group. We rebuke and reprimand retailers and...

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Compensation achiever brick and mortar small business

A good sales compensation plan enables a company to hire good salespeople and motivate them to allocate their time and effort to maximize company...

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A Retailer’s Guide to a Successful Holiday Season achiever brick and mortar leading change small business

Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. They’re all sounds...

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OUR BEST RETAIL EXPERIENCES achiever brick and mortar customer experience small business

We’re in the business of making businesses—particularly retailers—better. And we have to say, business is booming; the majority...

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