THE BLOG

Feature Manager: Kelly Knight achiever brick and mortar change management small business

For most of us in this niche of the retail industry, we’re empowered by passion. We love almost every facet of our jobs: the look on a...

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Featured Retailer – Ian Christie, Summit Bicycles achiever brick and mortar change management customer experience

There’s a trend in the bike retail industry, and it’s not a good one. Independent and in–store retailers have undoubtedly...

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The Last 3 Crucial Moments in the Customer Experience achiever brick and mortar change management leading change

Over the past few weeks, we’ve been talking about what we believe are the Seven Crucial Moments in the Customer’s Journey in your...

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No Excuse Zone: Implementation achiever change management leading change

There’s a graph called the Curve of Forgetting. With an arch and a squiggle, the sketch depicts the rate at which we forget, which, depending...

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Discounting: Another Perspective achiever change management leading change

Every month, sometimes every week, a new Mann Group article goes out into the boundless cosmos we call the internet. As we tap out the words of...

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Big Data and The Frog achiever change management leading change

You’ve probably heard the adage a dozen times about bad habits’ correlation to boiling a frog. The old scientific proverb goes like...

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Seven Crucial Moments in the Customer Experience: “Making Your Customer’s Journey Custom” achiever brick and mortar change management leading change redefine retail

As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was...

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Curiosity Skilled the Cat achiever brick and mortar change management leading change

I went to the uniform shop today to look for a specific pair of compression socks. I am doing a research project for a manufacturer, so I was on...

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How I got an “F” in Retail achiever brick and mortar change management leading change

A few months ago I had the opportunity to work retail in a fly shop. I was so geeked out: not only did I get to do what I loved most (play with...

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NO EXCUSE ZONE: Stop Judging People achiever brick and mortar change management leading change

“Over the next six months, we’ll be using these tenets from Dan to refocus your vision, offering a new standard for you to employ in...

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The SEVEN crucial moments in the Customer Service Experience achiever brick and mortar change management customer experience

In this time of retail (r)evolution, everyone is talking about how the future belongs to retailers with a great Customer Experience. Few people are...

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We Are Successful Because You Are Successful achiever brick and mortar change management leading change

Our successes are defined by the successes of others—by the successes of people like you.  2017 was a great year for The Mann Group, but...

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