THE BLOG
For most of us in this niche of the retail industry, we’re empowered by passion. We love almost every facet of our jobs: the look on a...
There’s a trend in the bike retail industry, and it’s not a good one. Independent and in–store retailers have undoubtedly...
Over the past few weeks, we’ve been talking about what we believe are the Seven Crucial Moments in the Customer’s Journey in your...
There’s a graph called the Curve of Forgetting. With an arch and a squiggle, the sketch depicts the rate at which we forget, which, depending...
Every month, sometimes every week, a new Mann Group article goes out into the boundless cosmos we call the internet. As we tap out the words of...
You’ve probably heard the adage a dozen times about bad habits’ correlation to boiling a frog. The old scientific proverb goes like...
As a long-time retailer and consultant, I always enjoy the history (etymology) of the industry to better understand how we got here. I was...
I went to the uniform shop today to look for a specific pair of compression socks. I am doing a research project for a manufacturer, so I was on...
A few months ago I had the opportunity to work retail in a fly shop. I was so geeked out: not only did I get to do what I loved most (play with...
“Over the next six months, we’ll be using these tenets from Dan to refocus your vision, offering a new standard for you to employ in...
In this time of retail (r)evolution, everyone is talking about how the future belongs to retailers with a great Customer Experience. Few people are...
Our successes are defined by the successes of others—by the successes of people like you. 2017 was a great year for The Mann Group, but...
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