THE BLOG

What Your Buyers Want You to Know achiever brick and mortar gear leadership leading change

As the general population is starting to prep for the holidays, retail must be one step ahead by focusing on sales training. We want to start this...

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Recapturing Your Why achiever brick and mortar customer experience leadership

Take a Moment

Starting the retail new year is like taking a giant exhale. January will be busy in its own right and spring’s just around the...

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Hatch a Plan with The Mann Group achiever brick and mortar customer experience leadership

We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic...

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I am Here to Get Validated achiever leadership leading change small business

Working in retail takes a special type of person, someone who can assess people as soon as they come in the door. What is the customer’s body...

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Larry: Old School Merchant achiever leadership leading change small business

In today’s world, we all want to be authentic. Millennials are creating new ways to express authenticity, but they’re missing the mark...

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Hiring the Fourth Critical Skill For a Store Manager achiever change management leadership leading change small business

“Yeah, so this is like a super chill place… We have TV going on in the back, and if you don’t want to come to work one day, it's...

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An Interview with Karen Roberts, Owner of Get Fit in Amarillo, Texas achiever brick and mortar change management leadership leading change run small business

We took a moment to get to know Karen Roberts, Owner of Get Fit in Amarillo, Texas. Here’s what she had to say:
MG: Why did you choose...

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Family Feud: REI’s Todd Callaway Proves There’s No Us Versus Them achiever change management leadership leading change

In the world of retail, corporate masters are often pitted against smaller, mom’n’pop shops—but why? After all, we all share the...

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Third Crucial Skill of Store Manager: Flexibility achiever brick and mortar change management leadership leading change

Flexibility

One of the most useful skills for a Retail Manager is flexibility. Flexibility can be defined as a willingness to change or compromise....

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Millennials and Work Environment communication consumer insights leadership leading change

The workplace is somewhere that is in constant flux, with a perpetual rotation of employees, policies, products, even decorating. And yet, we can...

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A Guide to Making Feedback Work change management communication leadership leading change

Look up the word “self-evaluation” in the dictionary and you’ll be redirected to evaluation. Search for it in the thesaurus and...

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Lost Humility. Lost Humanity. communication consumer insights customer experience leadership redefine retail soft skills training

I spend a considerable amount of time at trade shows. I am always excited to see friends, clients and new brands that are coming out with...

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