THE BLOG
For the past few months in this newsletter we’ve been talking in detail about the ideal customer shopping experience in retail. If...
If there’s one place we demand great customer service, it’s served with a wine glass. Like specialty retail, the world of wine is a...
We all like to think our businesses are emotionally compelling and that we get to create experiences for our customers, be that a youngun’s...
I was recently attending a fountain pen consumer tradeshow. I’ve discovered the world of fountain pens. I’m obsessed with writing and...
“Mindfulness.” That’s the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with...
When it comes to big, overwhelming projects—like, say, succession plans—the hardest part is getting started. Where do you even begin?...
It’s easy to sterilize the phrase “succession plan,” but the truth is it’s a process that’s anything but passive....
We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic...
At the Mann Group, our client mix is equally divided between Retailers and Brands who sell to Retailers. This puts one group of people squarely in...
Over the past few weeks, we’ve been talking about what we believe are the Seven Crucial Moments in the Customer’s Journey in your...
There’s a graph called the Curve of Forgetting. With an arch and a squiggle, the sketch depicts the rate at which we forget, which, depending...
Every month, sometimes every week, a new Mann Group article goes out into the boundless cosmos we call the internet. As we tap out the words of...
Let's Grow Together!
Sign Up for Our Newsletter to Receive Ongoing Leadership Strategies.
