THE BLOG

Compensation AND Contribution achiever brick and mortar redefine retail

Compensation is often seen simply as an expense to be managed in a business. Let’s reframe that thinking. Instead, let’s view...

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Take it From Us: Our Experience with Product Niche and Prioritization achiever brick and mortar leading change small business

In the indelible words of Chris Isaak, we did a bad, bad thing.

We talk a big talk here at The Mann Group. We rebuke and reprimand retailers and...

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Compensation achiever brick and mortar small business

A good sales compensation plan enables a company to hire good salespeople and motivate them to allocate their time and effort to maximize company...

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A Retailer’s Guide to a Successful Holiday Season achiever brick and mortar leading change small business

Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. They’re all sounds...

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OUR BEST RETAIL EXPERIENCES achiever brick and mortar customer experience small business

We’re in the business of making businesses—particularly retailers—better. And we have to say, business is booming; the majority...

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TWELVE QUESTIONS EVERY RETAILER SHOULD ASK OF THEIR COMPENSATION PLAN achiever brick and mortar customer experience small business

As a leader in specialty retail, you’re asked questions constantly: what are today’s sales numbers, who called out sick, when does that...

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INTIMATES & INTIMACY: CONNECTING WITH CUSTOMERS AT A LINGERIE BOUTIQUE achiever brick and mortar leading change small business

To incorporate empathy into your retail experience is to connect with your customers on a personal, intimate level. No one recognizes that level of...

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The New Customer Journey: Why Social Media is the Most Important & Authentic Marketing Platform for Retailers achiever brick and mortar leading change small business

The customer journey isn’t a new concept, it’s just shifted from the physical to the metaphorical.

When your parents were kids (or maybe...

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Interviewing Excellence achiever hiring leading change small business

When I first became a manager, I began to learn a lot of new things: Inventory management, visual merchandising, sales training, scheduling. One...

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Two Minds are Better: The Manufacturer-Retailer Marketing Partnership achiever brick and mortar customer experience leading change

Retail is inherently a partnership between retailer and manufacturer. Specialty retailers are, in the simplest of terms, liaisons between...

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MYTH: MARKETING IS A TEAM EFFORT achiever brick and mortar small business

There are many tasks in your business that can be easily allocated: anyone can clean a bathroom, reorganize a rack, tidy a fitting room. These are...

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MYTH: EMAIL ACQUISITION ISN’T A PRIORITY achiever brick and mortar customer experience small business

Retailers have a bad habit of avoiding what makes them uncomfortable. Top of that list? Email acquisition.

Chances are your sales staff are...

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