THE BLOG
Every owner has had this moment: you ask a manager how things are going, and they say all the right words back to you. Accountability. Effort. Staying...
I sat with the GM of a large bike retailer this week. Multi-store, strong owner, long track record. He and the owner have built a leadership style ...
I was catching up with the CFO of Xerox this past weekend — the kind of conversation where you start talking shop and end up trading AI tricks like re...
Every business has two competing gravitational pulls. One belongs to the person who owns the risk - the mortgage, the lease, the payroll, the reputati...
A few weeks ago, I was stuck. Not stuck on one decision, stuck on which decision to make first. My to-do list had twelve items on it, all of them wear...
There's a moment that shows up in almost every operations leader's week, and it usually looks small. A cabinet door falls off its hinge. A ceiling sta...
Too many reps show up, take the order, cash the check, and disappear.
No follow-up. No help with sell-through. No real support for the retailer who j...
Every established profession has the same institution: a governing association, a licensing board, a bar, a college of medicine, a trade society. They...
[RETAIL INSIGHT]
Every specialty shop has them. On one end of the store, you've got the AT through-hiker who won't make eye contact with anyone carry...
Deadline is a strange word when you actually look at it. It comes from a literal line — in old prison camps, a boundary you couldn't cross without b...
Why Understanding Communication Style Is the Missing Layer of Team Performance.
Most teams have a technical skills gap they can name. Fewer can nam...
This summer, the National Bicycle Dealers Association turns 80. Founded in 1946, the NBDA has spent eight decades doing one thing consistently well: g...
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