THE BLOG

The Lie We’ve Been Taught About “Reading People”

You are conditioned to believe you can read people.

That you can interpret what someone is thinking or feeling based on their body language, tone, or...

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You Don't See Your Business as It Is

“We see the world, not as it is, but as we are” . This ancient advice may be the timeliest piece of business advice you need in today’s marketplace!

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Emotional Intelligence Is Not Soft, It’s Your Highest ROI Investment emotional intelligence executiveleadership leadership development leadership matters leadership roi

Recently, I’ve spent a lot of time coaching leaders on what should be the most basic parts of their role: time management, email communication, and ho...

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Brand Awareness Doesn’t Sell Shoes closingthegap consumerbehavoirs customer experience retailleadership retailstrategy storemanager themanngroup

While brands chase elite visibility, the everyday customer, the one driving real growth, is walking into stores unserved. There is a fundamental imbal...

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You Built the Brand. But Did You Train the Muscle?

AI Can Define Your Brand. It Can’t Make You Feel It.

In my last article, I wrote about a sales experience where AI opened the door—but human behavior...

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AI Didn’t Miss the Sale. Behavior Did.

I almost deleted the email.

It was from a thought leadership company reaching out to me—something I get often and rarely open. But this one was diffe...

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The Bike Industry in Chaos: A Call for Proactive Mindset and Reinvention

The bike industry is buzzing with phrases like “The bike industry is in BIG TROUBLE,” “Just getting by,” and “Half of the bike stores will be closed i...

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Are You an Enabling Leader or an Empowering Leader? empower leadership leading change

In the ever-evolving landscape of leadership, the question isn’t just about whether you lead effectively, but how you lead. One of the critical distin...

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