The Mann Group Blog

GEAR: “A” Part One achiever brick and mortar gear small business

For the past few months in this newsletter we’ve been talking in detail about the ideal customer shopping experience in retail. If you’ve been followi...

Maggie B’s: A (Service) Glass Half Full achiever brick and mortar leading change

If there’s one place we demand great customer service, it’s served with a wine glass. Like specialty retail, the world of wine is a tricky one for bus...

Brown’s Floral Design: Growing Service achiever brick and mortar redefine retail small business

We all like to think our businesses are emotionally compelling and that we get to create experiences for our customers, be that a youngun’s first bike...

Not Enough of Your Kind achiever brick and mortar leading change manufacturers

I was recently attending a fountain pen consumer tradeshow. I’ve discovered the world of fountain pens. I’m obsessed with writing and collecting journ...

Allgood Coffee: Service That’s More Than Good achiever brick and mortar leading change small business

“Mindfulness.” That’s the first word Eric Anderson proposes when asked to define customer service. Anderson is owner, along with his wife Anna, of All...

A Guide to Succession Plans achiever brick and mortar leading change small business

When it comes to big, overwhelming projects—like, say, succession plans—the hardest part is getting started. Where do you even begin? Just gaining a b...

Outsider Perspectives: Runners Roost’s Succession Plan achiever brick and mortar leading change next generation

It’s easy to sterilize the phrase “succession plan,” but the truth is it’s a process that’s anything but passive. Even the most by-the-book, well-plan...

Hatch a Plan with The Mann Group achiever brick and mortar customer experience leadership

We may love acronyms and idioms at The Mann Group, but one of our most popular and successful programs comes in a clear-cut package: Strategic Plannin...

My Sales Rep is Lazy achiever small business training

At the Mann Group, our client mix is equally divided between Retailers and Brands who sell to Retailers. This puts one group of people squarely in the...

The Last 3 Crucial Moments in the Customer Experience achiever brick and mortar change management leading change

Over the past few weeks, we’ve been talking about what we believe are the Seven Crucial Moments in the Customer’s Journey in your store. How you (or y...

No Excuse Zone: Implementation achiever change management leading change

There’s a graph called the Curve of Forgetting. With an arch and a squiggle, the sketch depicts the rate at which we forget, which, depending on which...

Discounting: Another Perspective achiever change management leading change

Every month, sometimes every week, a new Mann Group article goes out into the boundless cosmos we call the internet. As we tap out the words of encour...

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