THE BLOG

No One is Doing It achiever brick and mortar influencing behavior leading change

This past holiday season I decided to challenge myself. I have always been opposed to shopping online, yet the stories my friends were telling me...

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The SEVEN crucial moments in the Customer Service Experience achiever brick and mortar change management customer experience

In this time of retail (r)evolution, everyone is talking about how the future belongs to retailers with a great Customer Experience. Few people are...

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We Are Successful Because You Are Successful achiever brick and mortar change management leading change

Our successes are defined by the successes of others—by the successes of people like you.  2017 was a great year for The Mann Group, but...

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Malls Arenā€™t Dead achiever brick and mortar change management leading change

It’s nearly the most wonderful time of the year again, and that means people are grabbing their bags and wallets and heading to their mecca...

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A Little Ditty About a Girl and Her Bikes achiever brick and mortar change management leading change

Let me preface this tale with a fact: it is incredibly difficult to break habits. That being said, it’s important to shake things up and...

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Show Your Loyalty: Get a Tattoo! achiever brick and mortar change management influencing behavior leading change

There is no sign of dedication and devotion as abiding as a tattoo. For centuries, folks have used ink to symbolize their commitment to lovers and...

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What are Your Customers Thinking? achiever brick and mortar change management consumer insights leading change

It’s not a question that’s easy to answer; you can’t exactly walk up to a customer and ask them for an in-depth review. Comment...

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The Nature Fix achiever brick and mortar change management leading change

In today’s specialty retail industry, we often find ourselves being tugged by opposing forces, most of which can be divided into two camps:...

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Next Adventureā€™s Path to Buy-In achiever change management leading change small business

Some retailers just get it. It’s about creating a culture—the kind of atmosphere that employees are proud and excited to support, with...

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Less Is More: The Benefits of Mobile Retail achiever change management leading change small business

As retail shifts and changes in the 21st century, many brick and mortars are considering new forms of retail, including mobile storefronts housed...

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Does Your Store Presentation Match the Product Value? achiever change management leading change small business

As specialty retailers and manufacturers, it’s integral we all remember to represent the value of our product. If we’re selling a...

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The Last Crucial Skill: Feedback achiever change management leading change redefine retail

Effective Feedback—the importance of offering feedback to your team might well be the utmost skill needed for success in Retail. If...

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