THE BLOG
 6 hours 30 minutes and 19 seconds.Â
That was the time I took to run the Chicago Marathon this past Sunday. This race was one hour longer than my fir...
As the general population is starting to prep for the holidays, retail must be one step ahead by focusing on sales training. We want to start this mon...
Weâre saying it again: malls arenât dead.
Are the cold, sterile malls populated by mindless franchises and untrained, unhappy employees dead? Weâll le...
For my 28th birthday, all the dreams of my 11th birthday came true: I finally received my acceptance letter to Hogwarts.
On a humid June day, we packed...
In 1910, Florence Nightingale Grahamâthough you might know her better as Elizabeth Ardenâopened her first Red Door beauty salon on 5th Avenue in New Y...
Retailers, itâs time to face the facts: your customers donât shop with you because itâs easy and convenient, or because itâs inexpensive, or because y...
Doughnuts inspire a lot of reactions: delight, salivation, swooning, palate glee and diet abandonment. At Hole Doughnuts in West Asheville, doughnutsâ...
When we teach managers about employee selection, we recommend they begin each interview by describing a win-win relationship in employment. You know, ...
One scene, two ways.
A customer walks into an upscale mall, red-bottomed heels clacking against polished marble, and traipses into a Prada store. She p...
Weâd begin by saying âWe hope youâre doing well,â but we already know you are. After all, youâre the biggest retailer in the world and the largest emp...
Technology is not the answer. Or rather, technology is not the experience.
When we say your customers crave connection, we donât mean they crave techn...
Itâs not often weâre inspired by the content on Facebook these days, but a recent post by Tabatha Starr got us thinkingâin a good way. Why has patienc...
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