THE BLOG

New Year, New Look

Well.

 

Happy New Year everyone!

 

We made it to 2024, and to say that I (Makenzie) and the rest of The Mann Group team are excited for...

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The Gift That Keeps On Giving

In today’s article, we’re talking about another approach to Business Owner’s exit strategies: Employee Stock Option Programs...

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Exit Plans: Your First Option exit selling succession

So, you’ve given your heart and soul to your small business for decades. For a thousand reasons (exhaustion, boredom, greener pastures),...

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The Beginning of Your Succession Plan closing strategic plan succession

The end of the year brings some predictable events for retailers. On the one hand, Black Friday signals the beginning of the Holiday shopping...

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The Calm Before The Storm rest resting

We have made it through Black Friday and Small Business Saturday just in time for the Christmas rush. But before we jet onto the next big rush, it...

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Be More Like "The Bear" language stress stress management

If you have ever worked in a restaurant, you know that there is a language that everyone seems to know and understand what it means. It is like...

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Your Staff Needs You staff stress stress management

How we perceive ourselves vs our impact on others… especially when under pressure, tension, stress, and fatigue.

 

One of the most...

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The Death of Loyalty customer service loyalty loyalty members

Two months ago, Delta Airlines announced the most sweeping changes to their Frequent Flier Program in 41 years. The changes included more...

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What Stresses You Out? emotional intelligence stress

 We are entering what the population considers the most wonderful time of the year... unless you are in retail. This time of year is...

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Onboarding During the BUSY Season hiring onboarding

 "Onboarding" refers to the process where new hires integrate into an organization. It includes activities that allow new employees to...

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Visual Merchandising Really is THAT Important merchandiser visual merchandising

How my least favorite brand became my favorite brand, all thanks to visual merchandising.

If you had asked me a year ago if I would ever be wearing...

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The Customer Votes With Their Wallet achiever brick and mortar customer experience

You know I like a good acronym. CBS, HBO, YOLO, SMH, LOL, TGIF, and TBD.

In the retail space, we spend lots of time talking about UPTs. That is...

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