THE BLOG

"The retail floor staff aren’t connected to the company and the products. It might be a training issue but there seems to be a bigger...

Retail is dead.

It is time to breathe life back into commerce.  

Two separate situations. Similar experiences.  

Once you embrace the role of Leader, you find there are fewer and fewer people who are comfortable being responsible. I spoke last week for the...

This month we’ve been revisiting my book, “Leading Change: How to Achieve Superior Results with Gentle Pressure Relentlessly...

If you want something to improve, you’ll need pressure. In physics, pressure is expressed as “Force per unit area”: P=F/A....

THEY DON’T GET IT: Why aren’t you getting results with your team?

If you manage people or lead a team, you have likely felt this...

I released my second book, “Leading Change: How to Achieve Superior Results with Gentle Pressure Relentlessly Applied” almost one year...

As we wrap up our month of focus on ORBiT, we will end with the importance of the last step, Cycle. We have all heard the phrase “practice...

The step in ORBiT where the rubber hits the road is Demonstration (also known as Show Me!). At this point in the process, the trainee will have the...

Many people in retail have heard the dreaded phrase “We are going to do some role play on this skill.” It usually means that you and...

For March, we will be spending our time looking at ORBiT. ORBiT is the process we use and highly recommend for teaching adults a new skill or...

What do store managers think about store managers?

Over the last few weeks, we have been exploring the most important core competencies and...