THE BLOG
Doughnuts inspire a lot of reactions: delight, salivation, swooning, palate glee and diet abandonment. At Hole Doughnuts in West Asheville, doughnuts—...
When we teach managers about employee selection, we recommend they begin each interview by describing a win-win relationship in employment. You know, ...
One scene, two ways.
A customer walks into an upscale mall, red-bottomed heels clacking against polished marble, and traipses into a Prada store. She p...
We’d begin by saying “We hope you’re doing well,” but we already know you are. After all, you’re the biggest retailer in the world and the largest emp...
Technology is not the answer. Or rather, technology is not the experience.
When we say your customers crave connection, we don’t mean they crave techn...
It’s not often we’re inspired by the content on Facebook these days, but a recent post by Tabatha Starr got us thinking—in a good way. Why has patienc...
We’re spreading ourselves thin, a face that’s definitive of our lifestyles these days. We want to multitask constantly, we juggle jobs and duties, we ...
Compensation is often seen simply as an expense to be managed in a business. Let’s reframe that thinking. Instead, let’s view compensation as an inves...
In the indelible words of Chris Isaak, we did a bad, bad thing.
We talk a big talk here at The Mann Group. We rebuke and reprimand retailers and manuf...
A good sales compensation plan enables a company to hire good salespeople and motivate them to allocate their time and effort to maximize company prof...
Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. They’re all sounds we know a...
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