THE BLOG

The Formula of Product & Experience achiever brick and mortar customer experience leading change small business

One scene, two ways.

A customer walks into an upscale mall, red-bottomed heels clacking against polished marble, and traipses into a Prada store....

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Dear Walmart

We’d begin by saying “We hope you’re doing well,” but we already know you are. After all, you’re the biggest retailer...

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Convenience v Connection: Technology achiever brick and mortar influencing behavior leading change small business

Technology is not the answer. Or rather, technology is not the experience.

When we say your customers crave connection, we don’t mean they...

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Cultivating Patience with The Real Food Shoppe achiever brick and mortar leading change small business

It’s not often we’re inspired by the content on Facebook these days, but a recent post by Tabatha Starr got us thinking—in a good...

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Baskets & Eggs: Prioritization in Retail achiever brick and mortar customer experience leading change small business

We’re spreading ourselves thin, a face that’s definitive of our lifestyles these days. We want to multitask constantly, we juggle jobs...

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Compensation AND Contribution achiever brick and mortar redefine retail

Compensation is often seen simply as an expense to be managed in a business. Let’s reframe that thinking. Instead, let’s view...

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Take it From Us: Our Experience with Product Niche and Prioritization achiever brick and mortar leading change small business

In the indelible words of Chris Isaak, we did a bad, bad thing.

We talk a big talk here at The Mann Group. We rebuke and reprimand retailers and...

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Compensation achiever brick and mortar small business

A good sales compensation plan enables a company to hire good salespeople and motivate them to allocate their time and effort to maximize company...

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A Retailerā€™s Guide to a Successful Holiday Season achiever brick and mortar leading change small business

Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. They’re all sounds...

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OUR BEST RETAIL EXPERIENCES achiever brick and mortar customer experience small business

We’re in the business of making businesses—particularly retailers—better. And we have to say, business is booming; the majority...

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TWELVE QUESTIONS EVERY RETAILER SHOULD ASK OF THEIR COMPENSATION PLAN achiever brick and mortar customer experience small business

As a leader in specialty retail, you’re asked questions constantly: what are today’s sales numbers, who called out sick, when does that...

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