THE BLOG
Technology is not the answer. Or rather, technology is not the experience.
When we say your customers crave connection, we don’t mean they crave techn...
It’s not often we’re inspired by the content on Facebook these days, but a recent post by Tabatha Starr got us thinking—in a good way. Why has patienc...
We’re spreading ourselves thin, a face that’s definitive of our lifestyles these days. We want to multitask constantly, we juggle jobs and duties, we ...
Compensation is often seen simply as an expense to be managed in a business. Let’s reframe that thinking. Instead, let’s view compensation as an inves...
In the indelible words of Chris Isaak, we did a bad, bad thing.
We talk a big talk here at The Mann Group. We rebuke and reprimand retailers and manuf...
A good sales compensation plan enables a company to hire good salespeople and motivate them to allocate their time and effort to maximize company prof...
Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. They’re all sounds we know a...
We’re in the business of making businesses—particularly retailers—better. And we have to say, business is booming; the majority of retailers aren’t de...
As a leader in specialty retail, you’re asked questions constantly: what are today’s sales numbers, who called out sick, when does that shipment arriv...
To incorporate empathy into your retail experience is to connect with your customers on a personal, intimate level. No one recognizes that level of in...
The customer journey isn’t a new concept, it’s just shifted from the physical to the metaphorical.
When your parents were kids (or maybe when you were)...
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