THE BLOG
Emotional Intelligence
â90% of the difference between star performers and average performers in senior leadership positions is EQâ âDaniel Goleman
T...
A client of ours came to us recently seeking help with their patio furniture division. Patio furniture is a big-ticket item and a hard sale because it...
When we train our clients, some of the greatest resistance we experience is, almost ironically, the anticipation of their own studentsâ resistance.
Her...
If youâve ever worked with The Mann Group, youâve likely heard us talk about forecasting. Itâs one of our favorite skillsets and communication approac...
In case you hadnât noticed, we think empathy is a pretty big deal. In more ways than one, itâs the skeleton key to a memorable and engaging customer e...
Hey, owners, weâve got some bad news (actually, we think itâs good news, but we have a feeling you might require some convincing): you canât do everyt...
Contrary to popular belief, millennials arenât some separate species encrypted with uncrackable code. The truth is, weâre just like you: we walk the s...
The workplace is somewhere that is in constant flux, with a perpetual rotation of employees, policies, products, even decorating. And yet, we can be s...
Look up the word âself-evaluationâ in the dictionary and youâll be redirected to evaluation. Search for it in the thesaurus and youâll be told there a...
In 20 years of client work with the Mann Group, weâve come to an unavoidable conclusion. In the world of retail enterprise, the Store Manager holds th...
Doubletaps and hashtags. Stories and tags. Influencers and followers. The advent and subsequent preeminence of Instagram has brought a whole new colle...
I spend a considerable amount of time at trade shows. I am always excited to see friends, clients and new brands that are coming out with innovative p...
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