THE BLOG

The Calm Before The Storm rest resting

We have made it through Black Friday and Small Business Saturday just in time for the Christmas rush. But before we jet onto the next big rush, it...

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Be More Like "The Bear" language stress stress management

If you have ever worked in a restaurant, you know that there is a language that everyone seems to know and understand what it means. It is like...

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Your Staff Needs You staff stress stress management

How we perceive ourselves vs our impact on others… especially when under pressure, tension, stress, and fatigue.

 

One of the most...

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The Death of Loyalty customer service loyalty loyalty members

Two months ago, Delta Airlines announced the most sweeping changes to their Frequent Flier Program in 41 years. The changes included more...

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What Stresses You Out? emotional intelligence stress

 We are entering what the population considers the most wonderful time of the year... unless you are in retail. This time of year is...

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Onboarding During the BUSY Season hiring onboarding

 "Onboarding" refers to the process where new hires integrate into an organization. It includes activities that allow new employees to...

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Visual Merchandising Really is THAT Important merchandiser visual merchandising

How my least favorite brand became my favorite brand, all thanks to visual merchandising.

If you had asked me a year ago if I would ever be wearing...

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The Customer Votes With Their Wallet achiever brick and mortar customer experience

You know I like a good acronym. CBS, HBO, YOLO, SMH, LOL, TGIF, and TBD.

In the retail space, we spend lots of time talking about UPTs. That is...

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Training Your Sales Staff is a Marathon, Not a Sprint. achiever brick and mortar leading change training

 6 hours 30 minutes and 19 seconds. 

That was the time I took to run the Chicago Marathon this past Sunday. This race was one hour longer...

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What Your Buyers Want You to Know achiever brick and mortar gear leadership leading change

As the general population is starting to prep for the holidays, retail must be one step ahead by focusing on sales training. We want to start this...

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Who’s Bringing Experiential Retail to Malls? achiever brick and mortar customer experience leading change small business

We’re saying it again: malls aren’t dead.

Are the cold, sterile malls populated by mindless franchises and untrained, unhappy employees...

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The Magic of the Retail Experience at Universal Studios achiever brick and mortar customer experience leading change small business

For my 28th birthday, all the dreams of my 11th birthday came true: I finally received my acceptance letter to Hogwarts.

On a humid June day, we...

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