THE BLOG
In 1910, Florence Nightingale Graham—though you might know her better as Elizabeth Arden—opened her first Red Door beauty salon on 5th Avenue in New Y...
Retailers, it’s time to face the facts: your customers don’t shop with you because it’s easy and convenient, or because it’s inexpensive, or because y...
Doughnuts inspire a lot of reactions: delight, salivation, swooning, palate glee and diet abandonment. At Hole Doughnuts in West Asheville, doughnuts—...
When we teach managers about employee selection, we recommend they begin each interview by describing a win-win relationship in employment. You know, ...
One scene, two ways.
A customer walks into an upscale mall, red-bottomed heels clacking against polished marble, and traipses into a Prada store. She p...
We’d begin by saying “We hope you’re doing well,” but we already know you are. After all, you’re the biggest retailer in the world and the largest emp...
Technology is not the answer. Or rather, technology is not the experience.
When we say your customers crave connection, we don’t mean they crave techn...
It’s not often we’re inspired by the content on Facebook these days, but a recent post by Tabatha Starr got us thinking—in a good way. Why has patienc...
We’re spreading ourselves thin, a face that’s definitive of our lifestyles these days. We want to multitask constantly, we juggle jobs and duties, we ...
Compensation is often seen simply as an expense to be managed in a business. Let’s reframe that thinking. Instead, let’s view compensation as an inves...
In the indelible words of Chris Isaak, we did a bad, bad thing.
We talk a big talk here at The Mann Group. We rebuke and reprimand retailers and manuf...
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