THE BLOG

The Coach’s Role as a Leader in Customer Engagement achiever change management influencing behavior leading change

Your store’s personal culture is the defining factor for your salespeople as well as your customers. It defines the behavior of your...

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Sales Clinics Through the Eyes of a Retailer achiever brick and mortar change management leading change small business

Manufacturer and Sales Agencies have limited opportunity to influence sell-through in their retail accounts. Historically, the most available...

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5 Key Profit Indicators All Retailers Should Understand achiever brick and mortar change management leading change

“Measurement is the first step that leads to control and eventually to improvement. If you can’t measure something, you can’t...

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The Second Crucial Role: Emotional Intelligence achiever change management leading change small business

Emotional Intelligence

“90% of the difference between star performers and average performers in senior leadership positions is EQ” ...

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People Want To Spend Money achiever change management leading change small business

A client of ours came to us recently seeking help with their patio furniture division. Patio furniture is a big-ticket item and a hard sale because...

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How to Counter Employee Resistance to Change & Training achiever change management communication leading change

When we train our clients, some of the greatest resistance we experience is, almost ironically, the anticipation of their own students’...

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In Defense of Forecasting achiever change management leading change small business

If you’ve ever worked with The Mann Group, you’ve likely heard us talk about forecasting. It’s one of our favorite skillsets and...

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How to Inspire Empathy in Your Staff achiever communication leading change small business

In case you hadn’t noticed, we think empathy is a pretty big deal. In more ways than one, it’s the skeleton key to a memorable and...

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Just [Don’t] Do It: The Whats, Whys, & Hows of Delegation achiever change management leading change small business

Hey, owners, we’ve got some bad news (actually, we think it’s good news, but we have a feeling you might require some convincing): you...

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Millennials and Communication achiever communication consumer insights leading change

Contrary to popular belief, millennials aren’t some separate species encrypted with uncrackable code. The truth is, we’re just like...

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Millennials and Work Environment communication consumer insights leadership leading change

The workplace is somewhere that is in constant flux, with a perpetual rotation of employees, policies, products, even decorating. And yet, we can...

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A Guide to Making Feedback Work change management communication leadership leading change

Look up the word “self-evaluation” in the dictionary and you’ll be redirected to evaluation. Search for it in the thesaurus and...

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