THE BLOG

The Humble Expert achiever customer experience leadership leading change

We work in a lot of industries that offer services provided by experts. For example:

 *Scribe-X offers services provided by medical students.

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Thoughts That Turn to Beliefs: Differentiating Reality achiever leadership leading change miindset

In the labyrinth of human consciousness, thoughts have a remarkable ability to shape our beliefs, which in turn influence how we perceive reality....

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What if Your Boss is Misbehaving? achiever leadership leading change redefine retail

We hear it from Mann U students all the time. “What if the person misbehaving isn’t my employee? What if it’s the owner?”

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What If It Works?

How will you know if something works if you never try? 

 

On September 11, 2023, I thought what if…

 

As I spoke (very...

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A Road Less Traveled

I was reading these stats online this morning: 

 

The college enrollment rate for recent U.S. high school graduates fell to 61.4% in...

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Retail Is The New College

Retail doesn’t have to be temporary.

 

Imagine you are a student in high school, entering your junior year, traditionally the most...

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An Unlikely Pairing

There is a disconnect at the brand and retail level. A loss of passion overtaken by the daily grind.  

 

Entrepreneurs have a vision...

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Who do you want to be for your neighbors?

“The world needs a sense of worth, and it will achieve it only by its people feeling that they are worthwhile.” Mr Rogers.

 

To...

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It's Not a Moment, It's a Movement

We are failing our communities. 

 

On July 19th, 2023, I attended my first-ever group run, hosted by a local running store in Asheville,...

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We Don't Have All The Answers

"The retail floor staff aren’t connected to the company and the products. It might be a training issue but there seems to be a bigger...

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Transactional Analysis

Transactional analysis occurs when social interactions (or "transactions") are analyzed to determine the state of communicators as a basis for...

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Reawaken Retail

Retail is dead.

 

It is time to breathe life back into commerce.  

 

Two separate situations. Similar experiences.  

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