THE BLOG

We Don't Have All The Answers

"The retail floor staff aren’t connected to the company and the products. It might be a training issue but there seems to be a bigger...

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Transactional Analysis

Transactional analysis occurs when social interactions (or "transactions") are analyzed to determine the state of communicators as a basis for...

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Reawaken Retail

Retail is dead.

 

It is time to breathe life back into commerce.  

 

Two separate situations. Similar experiences.  

...
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A Leader’s Dream: The Culture of Accountability

Once you embrace the role of Leader, you find there are fewer and fewer people who are comfortable being responsible. I spoke last week for the...

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The Harsh Truth About Training

This month we’ve been revisiting my book, “Leading Change: How to Achieve Superior Results with Gentle Pressure Relentlessly...

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Gentle Pressure

If you want something to improve, you’ll need pressure. In physics, pressure is expressed as “Force per unit area”: P=F/A....

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They Don't Get It!

THEY DON’T GET IT: Why aren’t you getting results with your team?

 

If you manage people or lead a team, you have likely felt this...

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Nearly One Year Later...

I released my second book, “Leading Change: How to Achieve Superior Results with Gentle Pressure Relentlessly Applied” almost one year...

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Perfect Practice Makes Perfect

As we wrap up our month of focus on ORBiT, we will end with the importance of the last step, Cycle. We have all heard the phrase “practice...

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Show Me!

The step in ORBiT where the rubber hits the road is Demonstration (also known as Show Me!). At this point in the process, the trainee will have the...

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Why We Will Never Ask You To Role-Play

Many people in retail have heard the dreaded phrase “We are going to do some role play on this skill.” It usually means that you and...

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Context is Everything

For March, we will be spending our time looking at ORBiT. ORBiT is the process we use and highly recommend for teaching adults a new skill or...

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