THE BLOG
Every established profession has the same institution: a governing association, a licensing board, a bar, a college of medicine, a trade society. They...
[RETAIL INSIGHT]
Every specialty shop has them. On one end of the store, you've got the AT through-hiker who won't make eye contact with anyone carry...
Deadline is a strange word when you actually look at it. It comes from a literal line — in old prison camps, a boundary you couldn't cross without bei...
Why Understanding Communication Style Is the Missing Layer of Team Performance.
Most teams have a technical skills gap they can name. Fewer can nam...
This summer, the National Bicycle Dealers Association turns 80. Founded in 1946, the NBDA has spent eight decades doing one thing consistently well: g...
The Saturday Call: What "All In" Actually Looks Like
We say we're "all in" a lot. It's the kind of phrase that can start to sound like a slogan if yo...
Last week I watched a father at the pool make a decision most parents wouldn't. His child was toddling along the edge, clearly about to lose balance a...
Most retail and sales organizations don't have a skills problem. They have a reinforcement problem.
You've invested in onboarding decks, product know...
Decide comes from the Latin decidere — de-, "off," plus caedere, "to cut." It's the same root that gives us incisive, concise, homicide. To decide is ...
Building on last week's "Clear the Closet" — what to do with the seat once it's empty
Last week, I told you to clear the closet.
To finally let go o...
Most leaders treat reflection as a luxury, something you get to once the fire is out, the hire has settled in, or the quarter has closed. But the lea...
Despite our best efforts, it's just not working.
They're not succeeding with the company. They're not producing to the standard the role requires. An...
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