THE BLOG
To incorporate empathy into your retail experience is to connect with your customers on a personal, intimate level. No one recognizes that level of...
The customer journey isn’t a new concept, it’s just shifted from the physical to the metaphorical.
When your parents were kids (or maybe...
When I first became a manager, I began to learn a lot of new things: Inventory management, visual merchandising, sales training, scheduling. One...
Retail is inherently a partnership between retailer and manufacturer. Specialty retailers are, in the simplest of terms, liaisons between...
There are many tasks in your business that can be easily allocated: anyone can clean a bathroom, reorganize a rack, tidy a fitting room. These are...
Retailers have a bad habit of avoiding what makes them uncomfortable. Top of that list? Email acquisition.
Chances are your sales staff are...
We live in a break-neck, fast-paced world. It used to take weeks, days, or at least hours to get responses to written correspondence; now it takes...
In the industries The Mann Group serves there is often an all or nothing mentality. You are either elite or you are not. Brands find...
Price is an important variable in every shopper’s decision—but how important varies from product to product, category to category, and...
You guys love—looooove—our episodes on compensation (if your listens are any indication, at least). At first, we were struck by the...
Have you ever fired a store? Seriously, have you ever walked into an environment only to promptly walk out, swearing you’ll never return?...
Take a Moment
Starting the retail new year is like taking a giant exhale. January will be busy in its own right and spring’s just around the...
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