THE BLOG

Compensation achiever brick and mortar small business

A good sales compensation plan enables a company to hire good salespeople and motivate them to allocate their time and effort to maximize company...

Continue Reading...
A Retailer’s Guide to a Successful Holiday Season achiever brick and mortar leading change small business

Ah, the sounds of the season: tinkling jingle bells, crooned carols, the whistle of a kettle, the crackle-snap of a fire. They’re all sounds...

Continue Reading...
OUR BEST RETAIL EXPERIENCES achiever brick and mortar customer experience small business

We’re in the business of making businesses—particularly retailers—better. And we have to say, business is booming; the majority...

Continue Reading...
TWELVE QUESTIONS EVERY RETAILER SHOULD ASK OF THEIR COMPENSATION PLAN achiever brick and mortar customer experience small business

As a leader in specialty retail, you’re asked questions constantly: what are today’s sales numbers, who called out sick, when does that...

Continue Reading...
INTIMATES & INTIMACY: CONNECTING WITH CUSTOMERS AT A LINGERIE BOUTIQUE achiever brick and mortar leading change small business

To incorporate empathy into your retail experience is to connect with your customers on a personal, intimate level. No one recognizes that level of...

Continue Reading...
The New Customer Journey: Why Social Media is the Most Important & Authentic Marketing Platform for Retailers achiever brick and mortar leading change small business

The customer journey isn’t a new concept, it’s just shifted from the physical to the metaphorical.

When your parents were kids (or maybe...

Continue Reading...
Interviewing Excellence achiever hiring leading change small business

When I first became a manager, I began to learn a lot of new things: Inventory management, visual merchandising, sales training, scheduling. One...

Continue Reading...
Two Minds are Better: The Manufacturer-Retailer Marketing Partnership achiever brick and mortar customer experience leading change

Retail is inherently a partnership between retailer and manufacturer. Specialty retailers are, in the simplest of terms, liaisons between...

Continue Reading...
MYTH: MARKETING IS A TEAM EFFORT achiever brick and mortar small business

There are many tasks in your business that can be easily allocated: anyone can clean a bathroom, reorganize a rack, tidy a fitting room. These are...

Continue Reading...
MYTH: EMAIL ACQUISITION ISN’T A PRIORITY achiever brick and mortar customer experience small business

Retailers have a bad habit of avoiding what makes them uncomfortable. Top of that list? Email acquisition.

Chances are your sales staff are...

Continue Reading...
MYTH: CUSTOMERS WANT A QUICK SHOPPING EXPERIENCE achiever brick and mortar customer experience small business

We live in a break-neck, fast-paced world. It used to take weeks, days, or at least hours to get responses to written correspondence; now it takes...

Continue Reading...
No Barriers. All the Barriers. achiever hiring leading change small business

In the industries The Mann Group serves there is often an all or nothing mentality.  You are either elite or you are not.  Brands find...

Continue Reading...

Let's Grow Together!

Sign Up for Our Newsletter to Receive Ongoing Leadership Strategies.